Housekeeping Training Lead

Job Summary

PCMS is seeking a strong, organized, and hands-on Housekeeping Trainer Lead to lead our Learning & Development (L&D) efforts across multiple facilities. This role is responsible for overseeing new hire training, leading and placing trainers/coaches strategically, coordinating training schedules, and ensuring all team members are trained to PCMS standards.

This is a leadership role for someone who is passionate about training, building strong teams, and driving consistency and quality across operations.

Key Responsibilities

Learning & Development Leadership

Lead and oversee the Learning & Development (L&D) department.

Own the training process for all new hires from orientation through facility training.

Ensure training standards, materials, and methods align with PCMS expectations.

Track training completion and follow up on any gaps.

Trainer & Coach Management

Strategically assign and place trainers/coaches at facilities based on business needs.

Coordinate daily and weekly trainer coverage across locations.

Provide guidance, support, and performance feedback to trainers and coaches.

Ensure trainers are delivering consistent, high-quality training.

Training Scheduling & Coordination

Build and send out training schedules for all new hires.

Coordinate with HR, Operations, and site leadership to align training needs.

Adjust schedules as needed based on staffing, call-outs, or operational priorities.

Serve as the main point of contact for training logistics.

Quality & Compliance

Ensure all trainees are trained to PCMS cleaning, safety, and quality standards.

Conduct spot checks, audits, and follow-ups on training effectiveness.

Identify skill gaps and recommend retraining or additional coaching as needed.

Reporting & Communication

Provide regular updates to leadership on training progress, staffing coverage, and needs.

Maintain accurate training records and documentation.

Communicate clearly with operations, HR, and leadership teams.

Qualifications

Previous experience in housekeeping, operations, training, or supervision preferred

Strong organizational and scheduling skills

Leadership experience or demonstrated ability to lead a team

Excellent communication and follow-up skills

Ability to manage multiple locations and priorities

Comfortable working in a fast-paced, hands-on environment

Proficient with basic computer systems (scheduling, email, tracking, etc.)

What We Offer

Competitive pay (based on experience)

Growth and advancement opportunities

Leadership impact across the company

Supportive and team-focused environment