Housekeeping Supervisor

The Pines at Sunriver (Sunriver, OR)

VI Resorts by Westgate, North America's largest owner-controlled timeshare and vacation club, offers dynamic career opportunities at The Pines at Sunriver. Near the breathtaking Cascade mountain range, just 15 miles south of Bend, Oregon, Sunriver is comprised of rustling pines and tumbling waterfalls. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

The Pines at Sunriver is hiring a Housekeeping Supervisor.

The Pines is looking for a Supervisor to join our already great team of employees. Do you have experience in the hospitality housekeeping management industry? Are you looking for a change in venue?

The Pines is now accepting applications for a Housekeeping Supervisor. Are you organized? Do you pay attention to detail? Are you observant, do you notice the things most people don't? Are you a team builder?

Are you a people person? Can you multi-task? Do you have housekeeping experience in a hotel or condominium setting? Are you looking to be part of an amazing team? If this sounds like you, you may be the perfect fit for our team.

Here at the pines we are about creating a fun and relaxing environment for our guests. You must be willing to work weekends and holidays and have the flexibility to cover shifts when necessary. Base wage $27.00 - $29.00 (DOE)

Please come by our office in person between the hours of 9am and 5pm to complete an application. The Pines at Sunriver, 17655 Pinnacle Lane, Sunriver, OR 97707.

Position Summary:

The Resort Housekeeping Supervisor serves as a key member of the resort’s operation team. The Housekeeping Supervisor is responsible for general appearance and cleanliness of owner’s rooms and public areas of the resort. The Housekeeping Supervisor and staff regularly interact with the owners and guests, and as such, is an owner’s impression of VI Resorts.

Essential Duties and Responsibilities:

• Ensures overall unit and public area cleanliness by effectively managing the housekeeping function and staff including staff engaged in laundry, unit preparation, and cleaning.
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely matter.
• Responsible for the training and development of housekeeping staff.
• Plan and prepare employee work schedules.
• Assign daily tasks to employees.
• Answer employee questions and provide assistance when necessary.
• Inspect work performed to ensure that it meets specifications and established standards.
• Confer with staff to resolve performance and personnel issues including annual performance appraisals and to discuss company policies.
• Establish, implement, and maintain operational standards and procedures for the department.
• Investigate complaints about service and equipment and take corrective action.
• Manage guest service requests in an efficient and courteous manner.
• Manage all Housekeeping department inventory and order new supplies as needed. This includes but is not limited to the tracking and restocking of linen, housekeeping supplies, and guest supplies.
• Inspect and evaluate the physical condition of facilities to determine the type of work required.
• Check and maintain equipment to ensure that it is in working order\ Follows and sets VI’s policies and procedures.
• Reports employee injuries and incidents to resort management or Human Resources.
• Follows all city, county and federal government rules and regulations.
• Follows all OSHA rules and regulations.
• Perform or assist with cleaning and inspecting duties as necessary.
• Other duties as assigned.

• Education: High school diploma or GED desired.
• Two years of related housekeeping experience
• One year of supervisory experience
• High attention to detail.
• Basic computer skills including use of word processing and spreadsheet programs.
• Ability to interact with management, co-workers, and guests via verbal and written communication.
• Must be able to work a flexible schedule including weekends and holidays.

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.