Housekeeping Supervisor

Experience the dynamic energy and cultural charm of Singapore at Pullman Singapore Hill Street, our flagship upscale hotel proudly representing the renowned Pullman brand that is designed to inspire and invigorate. Nestled in the cultural heart of Singapore, immerse yourself in the dynamic energy and allure of a cosmopolitan city while experiencing the unparalleled hospitality that defines the Pullman experience.

Every aspect of your stay – be it design, amenities, or service – is made to inspire and invigorate. Cleverly revolving around a railway junction theme, interiors hearken back to Pullman’s 19th-century roots of luxury rail travel, harmoniously blended with contemporary touches.

Summary

Responsible for maintaining the cleanliness of public areas and guests rooms/ suites, leaving a positive impact on the guest experience through the active supervision of room attendants. He/she is responsible for the daily housekeeping operations, ensures sufficient supplies and maintains cleaning standards of all areas.

Job Responsibilities

• Responsible for cleanliness, orderliness and appearance of the hotel to maintain an immaculate and luxurious state according to the Hotel Brand Standards.
• Conduct daily operations briefing for all Housekeeping Attendants.
• Planning and scheduling of rooms to be cleaned.
• Record and manager Pest Control Reports and General Cleaning Rooms, communicate with Front Office for room blocks when required.   
• Keep track of guests’ preferences, record and follow up guest traces together with Supervisors.
• Record Baby cots and Extra bed inventory, managing loan items record.
• Understand Housekeeping receiving, stock ordering, stock inventory and monitor monthly usage.
• Records and keep track of MCs, ALs and PHs.
• Prepare and record monthly expenses records.
• Reporting discard, spoilage, fixing to management. Communicate with vendors for any form of follow ups needed.
• Work closely with all team members for smooth operations.
• Check RA report and tally with system at the end of RA shift.
• Record of Housekeeping team OT and incentives count.
• Handover and update to Housekeeping team at the end of shift.
• Record conversations, requests in log book/e-log. –
• Set up rooms based on special requests when needed.
• Investigate guest feedbacks and DM Log, report outcome to superiors.
• Record and manage housekeeping team’s performance, assist in performance reviews.
• Conduct trainings for Housekeeping team and welcome kit for new associates.
• Ensure that rooms are made as per company brand standards.
• Ensure that the turnaround of the “House Status” is timely.
• Conducts room checks on cleanliness before room is released for new arrivals.
• Inspect VIP rooms to ensure that they are aligned with the desired standards.
• Conduct random inspection on guest rooms and public areas to ensure that they are clean, presentable and maintained according to company brand standards.
• Conduct random inspection on Housekeeping Attendants’ equipment
• Daily inspection on Housekeeping Attendants’ trolleys and pantries at end of shift.
• Maintain par stock of guest supplies, cleaning supplies, linen and uniform; and conduct periodic inventory checks.
• Ensure that all team members are adequately trained in the use of housekeeping cleaning and sanitizing chemicals as well as lifting techniques and other potentially hazardous parts of their daily work.
• Analyse and respond to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

Your Experience and Skills include : 

• At least 2 years’ experience in a similar role; preferably from a luxury hotel scale.

• Has a sharp eye for detail leading to excellence.

• High level of flexibility and adaptability.

• Able to work well under pressure and in a fast-paced environment.

What is it in it for you :

• 5-day Work Week.
• Duty Meals are provided.
• Heartist F&B Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses.
• Comprehensive Medical & Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.