Housekeeping Supervisor - Men's Locker Room

The Housekeeping Supervisor - Men's Locker Room leads by example to create an elegant, relaxing, and memorable experience for members and guests. This role fosters the Club’s culture through leadership, integrity, creativity, and hospitality, supporting Managers in maintaining operational excellence, cleanliness, and team development.

Success requires hands-on leadership, clear communication, and a commitment to Forbes-level service standards, ensuring the locker room reflects the Club’s dedication to comfort, care, and world-class service.

Pay Rate: $21.25 per hour. This position is considered entry level.

Full-time Schedule:
Sunday: off
Monday: off
Tuesday: 3:30-11:00pm
Wednesday: 3:30-11:00pm
Thursday: 3:30-11:00pm
Friday: 3:30-11:00pm
Saturday: 1:00-9:00pm

Responsibilities:

Leadership & Member Experience

• Lead by example with a professional, gracious, and service-oriented presence.
• Ensure staff consistently delivers the Club’s hospitality standards and embodies our core values.
• Handle member interactions and service recovery with professionalism and urgency.
• Foster a positive, inclusive, and motivated team culture, while demonstrating reliability, integrity and a strong work ethic that inspires others.

Team Management & Development

• Supervise, coach, and train staff to achieve consistent Forbes-level service.
• Support scheduling, manage daily staffing needs, and control overtime.
• Conduct on-the-floor training to reinforce best practices and high standards.
• Communicate and enforce policies, ensuring alignment with Club procedures.
• Provide timely feedback to management on performance issues or areas of opportunity.
• Assign and monitor special projects and daily tasks with clear expectations and deadlines.

Locker Operations

• Maintain locker areas to the highest standards of cleanliness and functionality.
• Support locker sales, audits, billing accuracy, and recordkeeping.
• Identify and recommend process improvements.

Retain & Product Oversight

• Maintain retail and complimentary product inventory; ensure displays are clean, stocked, and refreshed monthly.
• Educate staff on all locker room retail offerings and spa services.
• Collaborate with Spa and Locker Room management for product training and implementation.
• Contribute creative ideas to enhance the member experience.

Daily Operations & Facility Care

• Conduct daily walkthroughs to ensure cleanliness, safety, and presentation meet Club standards.
• Train attendants in proper housekeeping procedures, safety, and environmental awareness.
• Ensure completion and accuracy of daily floor checklists.
• Oversee lost and found procedures and coordinate timely delivery for management office documentation.
• Communicate effectively with other supervisors and managers for seamless shift transitions.
• Support Spa scheduling or administrative needs as requested.

Administrative Duties

• Utilize point-of-sale and related systems accurately and efficiently.
• Contribute to departmental reports, audits, and goal achievement.

Other tasks as assigned by the Operations Manager/MLR Manager, COO, or Senior Leader.

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required by the employee.

Requirements:
Physical Requirements

• Ability to stand for extended periods and lift up to 25 pounds.
• Frequent reaching, grasping, and use of hands, wrists, and arms.
• Occasional stooping, kneeling, crouching, or ladder use for stocking needs.
• Comfortable working around cleaning agents and light fragrances used in the locker room and spa.

Qualifications

Required:

• Minimum 2 years of supervisory experience, preferably in a luxury hospitality, wellness, or upscale service environment.
• Demonstrated leadership ability with a positive, team-oriented approach.
• Strong strategic thinking and problem-solving skills; able to analyze and address issues quickly and effectively.
• Excellent organizational, written, and verbal communication skills.
• Proficient in Microsoft Office Suite and point-of-sale systems.
• Ability to multitask, manage multiple priorities, and perform well under pressure in a fast-paced, service-driven setting.

Preferred/Plus:

• Experience leading teams of 6 or more employees.
• Proven success in training and developing high-performing teams.
• Background in luxury hospitality, wellness, or club operations.

Benefits:
Time Off & Retirement

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave

Health & Wellness:

• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife

Employee Perks:

• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

Diversity, Inclusion, and Belonging Matters:

East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds.

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.