Housekeeping Supervisor (M/F/NB)

JO&JOE is a brand created in 2017. Our ‘open houses’ combine the comfort of a hotel with the friendliness of a youth hostel. Caring, colourful, open living spaces. Ideally located in international cities, our hostels offer an experience for travellers AND locals (rooftops, restaurants, bars, events, designer rooms at affordable prices). Each JO&JOE is unique, with a community rooted in neighbourhood life. We believe that travelling is not about affordability, but about being open-minded and wanting to meet new people. We're just waiting for you.

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Our commitment to diversity and inclusion:

JO&JOE is an inclusive company, and our ambition is to recruit and promote diverse talent. Our adverts are gender-neutral; the masculine gender is used here to simplify the text.

JO&JOE has opened its brand-new hostel in Auckland and is on the lookout for its next Housekeeping Supervisor!

Come and write a page in the history of JO&JOE by becoming part of our opening team. This full-time role is key to bringing the JO&JOE spirit to life, overseeing the housekeeping team and ensuring our spaces are always sparkling, welcoming, and ready for our guests and community.

As Housekeeping Supervisor, you’ll lead day-to-day operations, support and motivate the team, and uphold our high standards of cleanliness and presentation. You’ll also oversee occasional shifts and, when needed, lend a helping hand to our neighbours at TRIBE Auckland, working collaboratively across the wider Accor family.

If you’re organised, hands-on, and excited to be part of something new, this is your chance to help shape the opening story of JO&JOE Auckland.

Why you?

None of these challenges will scare you:

Challenge 1: Lead by example, providing a warm and friendly welcome to guests and ensuring a positive image of the establishment through your attitude and professionalism.

Challenge 2: Guarantee the highest standards of cleanliness, hygiene, and presentation in all guest rooms and public areas.

Challenge 3: Train, motivate, and supervise the housekeeping team, ensuring compliance with SOPs (Standard Operating Procedures).

Challenge 4: Manage daily schedules, room assignments, and inventory of cleaning supplies and linen.

Challenge 5: Respond promptly to guest requests and feedback, turning every interaction into a positive experience.

Challenge 6: Ensure strict adherence to health, safety, and hygiene regulations.

Challenge 7: Contribute to achieving set targets in terms of guest satisfaction, efficiency, and cost control.

Because you’ve got it in you:

• Exceptional attention to detail and a passion for cleanliness.
• A natural leader who inspires and supports your team.
• A guest-focused mindset and a generous approach to service.
• Strong organisational and time management skills.
• Strict adherence to hygiene, waste management, and safety rules.
• A desire to learn and grow.

YOUR LITTLE EXTRAS ARE:

• Professional experience: 1 to 2 years minimum in housekeeping or similar role.
• Language required: English
• Previous knowledge in a hostel environment is a big plus!

We're sure you know the song:

• First verse: We'll schedule an initial phone call with our Recruitment team if your application fits our beat.
• Chorus: After a successful phone interview, your future boss and the JO&JOE Recruitment Team, give you an appointment! Be strong!
• Last verse: Naturally, you'll hear back from us whether it's 👎 or 👍.

JO&JOE Benefits:

• Staff meal while on shift
• Uniform provided and laundered
• International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
• Family & Friends Hotel Discounts
• Opportunities for further development and worldwide career progression within Ennismore/ Accor
• Annual reward of a free night's accommodation at the hotel and additional perks!

Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.