Housekeeping Supervisor

About The Role - Te mahi

We are looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service.

Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for cleanliness.

Ultimately, you will help ensure our daily housekeeping operations run smoothly and that guests are satisfied.

This is a full time role of 30 hours per week minimum, based at Sudima Kaikōura. The pay rate for this role will be $27.00 per hour. Weekend availability is essential.

Responsibilities:

• Train and mentor room attendants on cleaning and maintenance tasks
• Oversee staff on a daily basis including allocating rooms and duties to the team
• Coordinate the housekeeping team to meet daily deadlines
• Check rooms and common areas, including stairways and lounge areas, for cleanliness.
• Ensures rooms are turned around as quickly and efficiently as possible
• Schedule shifts, rosters and arrange for replacements in cases of absence.
• Establish and educate staff on cleanliness, tidiness and hygiene standards.
• Uphold cleanliness standards, and conduct daily inspections for assigned rooms
• Motivate team members and resolve any issues or challenges that occur on the job.
• Respond to guest complaints and special requests.
• Monitor and replenish cleaning products stock.
• Ensure compliance with safety and sanitation policies in all areas.
• Assisting the room attendants when required.
• Suggest changes and improvements
• Work with the executive housekeeper and other heads of departments to maintain a high standard of appearance of rooms, public areas and back of house

Requirements:
About you | Ko koe tēnei

• New Zealand Qualifications Framework (NZQF) Level 5 qualification OR at least two years of relevant work experience
• Hands-on experience with cleaning and maintenance tasks
• Excellent organizational and team management skills
• Stamina to handle the physical demands of the job
• A high level of organisation, time management and problem-solving skills
• We are looking for someone who is flexible with their availability – to be successful, you will need to be able to work a typical hospitality roster and that means covering all shifts across a 7-day rotating roster

Benefits:
e kura te tangata - We are all valued

As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!

• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
• Wellbeing programme including Health insurance discounts
• Excellent reward & recognition events
• Long service and anniversary gifts and benefits
• Staff, family and friends rates within our network of hotels
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.

Nau mai, haere mai, tauti mai!

Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.

E manawanui ana tātou - We care

Ka mahi tahi tātou - We work together

Ka whai tātou i te tika - We do the right thing

He kura te tangata - We are all valued