Housekeeping Rooms Experience Specialist (Loden Hotel)

About Us

Wentworth Hospitality Group (Amacon’s hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience!

The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a central, quiet oasis within the city. Our boutique hotel draws its inspiration from the natural surroundings of coastal British Columbia, with an exterior of curved glass, natural stone and copper, and interiors that are rich in detail, colour and texture.

The Guest Experience is our priority at the Loden Hotel. We combine approachable hospitality with luxury accommodations, by creating personalized and authentic experiences so our guests feel at home in Vancouver. We appreciate and recognize that our guests have chosen an independent hotel over a chain establishment, driving our commitment for consistent quality that complements our agility to anticipate individual guest needs.

Position Summary

The Rooms Experience Specialist ensures that guest have an excellent experience in alignment with the Loden’s standards by keeping rooms and other areas of the hotel clean and safe. The duties which are expected will vary from time to time and may not include duties listed in this agreement.

Duties & Responsibilities:

Follow Loden service standards and housekeeping time tasks guidelines

Is able to finish daily tasks list independently and following Loden Luxury Service standards at all times during the daily shift

Follow proper lost and found guidelines

Able to work independently or with the team and always following the Loden Luxury standards and safe work practices

Document and report room deficiencies to the Assistant Housekeeping Manager or Housekeeping Manager

Attend department or hotel general meetings

Other duties as assigned

Skills & Requirements:

Experience: Hotel experience is an asset, but not a requirement

Maintain a professional appearance and positive attitude

Be adaptable and flexible

Be patient, helpful, and interested in the welfare of the guests and staff

Be organized and able to prioritize workload

Use great attention for detail and work well under pressure in a fast-paced environment

Good communication skills and is able to communicate professionally with guests, colleagues, and leaders

Upbeat, polished, professional, positive, and outgoing individual able to relate and interact with all levels of staff and guests.

Able to maintain confidentiality

Able to work in a fast-paced environment, able to multitask and meet deadline/cut off when needed with attention to detail and accuracy

Is able to stand, lift, pull and push the equipment and tools during the shift

Is able to use the work tools properly and efficiently

Able to work and be available days, weekends, holidays, evenings, and nights as per operational needs

Please apply through theloden.ca via the link provided: https://amacon.bamboohr.com/careers/307