Housekeeping Manager

Mondrian Seoul Itaewon: An Immersive Lifestyle Destination

Mondrian Seoul Itaewon is a premium lifestyle hotel operated through the creative synergy of Accor, a leading global hotel group, and Ennismore, a brand rooted in culture and community. As the first Mondrian property in Asia, Mondrian Seoul Itaewon is defined by its bold, captivating design and a team of expressive, playful, and professional individuals.

Offering a diverse range of culinary experiences through our signature restaurants and bars, alongside comprehensive fitness facilities designed to rejuvenate the body and mind, Mondrian Seoul Itaewon is crafted to energize your lifestyle. Our 295 guest rooms and suites feature modern design paired with practical amenities, ensuring a seamless and satisfying stay for every guest. We invite you to be part of completing the perfect lifestyle experience at Mondrian Seoul Itaewon.

We are seeking an experienced and motivated Housekeeping Manager to lead our housekeeping operations and ensure the highest standards of cleanliness, presentation, and guest comfort across our lifestyle destination.

This is a hands-on leadership role where you’ll be visible on the floor, supporting your team and driving a culture of pride, consistency, and attention to detail. You will play a key role in shaping the guest experience, ensuring that every guest room and our vibrant public spaces perfectly reflect the quality, care, and bold design our guests expect from the Mondrian brand.

Key Responsibilities

• Operational Excellence: Oversee daily cleaning operations for rooms and public areas, ensuring the highest standards through regular personal inspections.

• Team Leadership: Lead, train, and manage a diverse team of internal and outsourced staff, fostering a culture of accountability and support.

• Financial Control: Manage departmental budgets, inventory, and operating costs to maximize hotel profitability.

• Guest Satisfaction: Proactively resolve guest feedback and ensure the team delivers courteous, premium service at all times.

• Safety & Compliance: Ensure all operations comply with domestic laws, health and safety regulations, and company grooming standards.

Qualifications

• Experience: Minimum 5 years of housekeeping management experience, preferably in a luxury or lifestyle hotel.

• Skills: Strong communication skills in Korean and English are essential.

• Education: Bachelor’s degree in Hotel Management preferred.

• Mindset: A hands-on leader with a meticulous eye for detail and a passion for high-end hospitality.

At Mondrian Seoul Itaewon, we believe that our strength lies in our diversity. We are committed to a work environment that is inclusive, equitable, and welcoming to all. We encourage applications from all qualified individuals, as we strive to build a team that reflects the vibrant and diverse community of Itaewon.