Housekeeping Manager I Opening Mama Shelter Lake Como (F/M/NB)

MAMA?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! 

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.  

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. 

Whatever your role, we're all here to make the customer experience as unforgettable as possible.  

Our mission: to bring little moments of happiness to people. 

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. 

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. 

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Our commitment to diversity and inclusion:  

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.  

Would you like to be part of the opening team of our Mama Shelter in Como?

[You must be fluent in Italian as well as English. Please send an English version of your CV.]

THE MISSION?

Mama does not compromise with cleanliness and hygiene! 🧼✨ You are the person she trusts to pamper her establishment with one essential objective in mind: customer satisfaction. 🏆

You are responsible for the quality of the maintenance in the rooms 🛏️ and common areas. 🏢

Thanks to your sense of detail, Mama will remain as good as new, ensuring our guests can have a perfect experience. 👌

Direct coordinator between the subcontracting company & Mama, you control the work carried out and ensure the proper application of the cleaning contract. 📋

You coordinate with the various internal and external services. 🤝

You’re in charge of the orders for the laundry 🧺 and non-consumables 🧴 (hospitality products and equipment in the room). 

As a head of service, you are on the lookout for any malfunctions ⚠️, comments 📝, and customer complaints. 🙋‍♂️📢

MADE FOR YOU? ONLY IF…

• With a strong sense of communication 📞, you take on the role of intermediary between your management and the subcontracting company. 

• Your strength is anticipation and organization on all subjects! 📅

• Excellent manager 📊; you’ve mastered cost control, figure analysis & productivity optimization. 

• Rigorous & honest, you know how to manage lost objects perfectly 🩲 and do everything possible to find their owner. 👴 

• You want to be at the heart of the action with your team, and not always alone at your office. 

• Diplomatic and attentive, you work hand in hand with the other departments. 💼

• You know how to motivate a team 💪: the morning briefing is bright and effective. 

• Confidentiality is important to you 🤫, what happens at Mama stays in Mama. 

• Mr. Clean has nothing on you! 😉 

YOUR LITTLE EXTRAS :

• You have natural authority with a heart of gold. 🥰 

• You have knowledge of Opera Cloud.

• With a sense of taste and aesthetics, you have thought of an answer to the question: How many colors can be combined? 

Next, we're sure you know the tune 🎶:

First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧

First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳

Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang! 

Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.