Housekeeping Associate

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market.  Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 18 of the past 19 years - an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).

Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

NEW OPPORTUNITY:

HOUSEKEEPING ASSOCIATE

Microtel Inn & Suites by Wyndham Oyster Bay, BC

Reporting to the Housekeeping Supervisor or their designate, the Housekeeping Associate will be responsible for the professional cleaning of all assigned guest rooms to achieve the standard of productivity and presentation required by hotel and company policy.

This is a part-time position which requires the ability to be flexible with hours of work, as shifts will include early mornings and late evenings. The successful candidate must be available during weekends. 

RESPONSIBILITIES:

Greet, interact with and ensure excellent stays for guests

Be a strong, supportive team member

Clean guest rooms, storage areas and corridors as allocated, achieving standards of cleanliness and presentation 

Clean rooms as per the checklists

Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished, achieving the correct standards for the room type 

Restock carts and storage areas for proper inventory/operational levels

Report and log any lost and found items

Ensure the security of keys and guest rooms at all times 

Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions

Use and clean equipment with care reporting any defective equipment 

Carry out deep cleaning duties 

Use hotel linen in an efficient and cost effective manner while ensuring corridors are free from dirty linen 

Report all maintenance issues as per hotel policy and procedure

Assist with cleaning duties in order to maintain a clean and well-ordered work area in line with hotel policy

Contribute to the security of the building, company assets and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash 

Special attention paid to dusting – all furniture in and out, lamps and shades, window sills, pictures, mirrors and frames, television, door frames, closet and shelves and rods

Wash and disinfect telephones

Empty and wash all trash cans, waste baskets and ice buckets

Vacuum entire room and closet, moving light furniture

Make beds using sheets and following hotel procedures, replacing duvet, dirty mattress pads as needed

Wash and disinfect sinks, vanities, toilet bowls, tanks (inside and outside), tiles, tubs, soap dishes, shower stalls etc.

Clean and shine faucets, pipes, shower heads and towel racks

Replace all used amenities and linen as needed

Mop bathroom floors

Set alarm clocks and thermostats according to summer/winter temperatures in check out rooms

Stock caddies supplies and cleans mobile pack system on a daily basis

Ensure lights in guestrooms are turned off when rooms are vacant

Ensure mobile packs and vacuums are returned to closet any time when not in use, including prior to breaks and at the end of the shift

Ensure linen closets and fire exit doors are kept closed at all times

Ensure keys are signed in and out at the beginning and end of every shift

Empty soiled linen into the bin provided in each service areas and to report when bin is full

Collaborate with team members and management in accordance with rush rooms, and other special request rooms

Collaborate with team members to manage unexpected changes in assignment such as cleaning a room under someone else’s assignment in exchange for a room in your section

Ensure all tidy ups of assigned rooms are completed before the end of shift

Report all Lost and Found items from check out rooms to Supervisor 

Carry out any other assignments requested by the Executive Housekeeper

QUALIFICATIONS:

Experience Required

1-2 years of experience working in a similar role, previous hotel experience considered an asset

Mission Critical Competencies

Strong attention to detail, quality workmanship

Ability to demonstrate being a team player

Excellent communication and interpersonal skills

A fun, positive attitude with a sense of humour

Desired Education

A High School Diploma or GED required

WORKING CONDITIONS:

Must be flexible to work various shifts including early mornings, late evenings and weekends

Ability to lift and carry objects up to 30 lbs.

Fun work environment, committed to realizing all our Core Pillars

MASTERBUILT OFFERS:

A compensation package that provides incentives and rewards performance

A flexible benefits package that supports various personal/family situations and work environments

A rewarding corporate culture that fosters a positive team and family spirit

A cooperative management team that is strategic and forward thinking 

A fast paced environment with opportunities for advancement

TO APPLY:

To apply send all resumes to https://masterbuilthotels.bamboohr.com/careers/927. We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.