House Team Leader – Complex Supported Independent Living (SIL)

Full-Time | Male Participants | On-the-Floor Leadership Role

Location: Wollongong (site-based)

Sydney Health & Care Services (SHCS) is seeking an experienced House Team Leader to lead and support a SIL home working with male and female participants with complex physical disabilities, psychosocial disabilities, and mental health diagnoses.

This is a hands-on leadership role suited to someone who leads by example, is confident working directly on the floor, and can support staff while ensuring participants receive safe, consistent, and high-quality care.

About the Role

As a House Team Leader, you will work directly within the home, balancing participant-facing care with day-to-day operational oversight. This includes supporting participants who may present with physical and verbal aggression, complex behaviours, and high support needs.

You will be a key link between frontline staff, management, and external stakeholders.

Key Responsibilities

Provide direct support and supervision on the floor within a complex SIL environment

Support participants with daily living, behavioural support strategies, and risk management

Assist with rostering coordination, shift coverage, and ensuring safe staffing levels

Review and approve timesheets, ensuring accuracy and SCHADS compliance

Provide on-site coaching, mentoring, and guidance to support workers

Lead by example in managing challenging behaviours calmly and professionally

Liaise with stakeholders, carers, allied health professionals, and internal managers

Support implementation of Behaviour Support Plans, incident responses, and reporting

Promote consistency, professionalism, and accountability within the house team

About You

You are a confident and emotionally intelligent leader who is comfortable stepping in, supporting staff through challenging situations, and maintaining professional boundaries.

You will bring:

Previous leadership or management experience (Team Leader, Senior Support Worker, Supervisor or similar)

Experience supporting people with complex mental health, physical disabilities, and behaviours of concern

Strong communication skills and the ability to coach staff in real time

Confidence managing aggression, escalation, and crisis situations

A practical, calm, and solution-focused approach

Strong documentation and organisational skills

Essential Requirements

Certificate III or IV in Disability, Mental Health, Individual Support, or equivalent

Demonstrated experience in a lead or supervisory role

NDIS Worker Screening Check (or willingness to obtain)

Working With Children Check (where required)

First Aid & CPR

Ability to work full-time, including rotating shifts as required

Strong understanding of professional boundaries, safety, and duty of care

Why Join SHCS

Full-time, stable leadership role

Strong organisational support and clear escalation pathways

Opportunity to grow into broader leadership or management roles

Values-driven organisation focused on compassion, accountability, and quality care

Be part of a team that genuinely supports both participants and staff

If you are an experienced support professional ready to step into a hands-on leadership role within a complex SIL setting, we encourage you to apply.

Apply now and be part of a team that leads with integrity, confidence, and care.