Hotel Support Staff

MISSION STATEMENT:

We say yes to people seeking help for addiction and mental health. We create pathways to recovery and purpose. We provide the right service at the right time, delivered by people with lived experience. We transform behavioral health systems through innovation, creativity and collaboration.

Job Description:

The Hotel Support Staff is responsible for maintaining the daily operations that ensure a seamless guest experience. This is a multi-functional role that supports housekeeping, maintenance, and front-of-house teams. The primary goal is to ensure the facility is clean, functional, and welcoming at all times.

Please provide a resume, reference letter and list of your current job duties.

ROLES AND RESPONSIBILITIES

Facility Maintenance & Upkeep

Perform routine inspections of common areas (lobby, hallways, restrooms) to ensure they meet brand standards.

Assist the maintenance team with minor repairs, such as changing lightbulbs, unclogging drains, or touching up paint.

Ensure all guest-facing equipment (elevators, vending machines, gym equipment) is operational.

Guest Service Support

Respond promptly to guest requests for extra linens, toiletries, or luggage assistance.

Deliver "amenity calls" (room service, requested items) to guest rooms with a professional demeanor.

Provide basic information about hotel hours, breakfast services, and local directions.

Logistical Operations

Manage the transport of laundry and supplies between storage areas and guest floors.

Assist with the setup and breakdown of meeting rooms or banquet halls for events.

Maintain an organized inventory of cleaning supplies and guest essentials

QUALIFICATIONS AND EDUCATION REQUIREMENTS

High School Diploma or GED

Experience and knowledge in the hospitality field

Must be able to pass alcohol and drug screen.

Punctuality and consistent reliability in reporting to work.

Efficient time management skills and consistent reliability in reporting to work on time and prepared.

PREFERRED SKILS

Time Management

Health & Safety Compliance

Active Listening

First Aid/CPR/AED Certification

Discretion & Privacy

FULL TIME BENEFITS

Short Term and Long Term Disability

Health Insurance Policy Reimbursement (Health Insurance Policy Reimbursement)

401K Plan – 100% match up to 5%

Life & ADD Insurance Policy 100% covered by employer

Vision and Dental Policy 90% covered by employer

10 Paid Holidays a Year

PHYSICAL REQUIREMENTS

This role is primarily performed in an office building with standard office environment and controlled temperatures.  When working outdoors or at a job site the employee may be exposed to construction equipment or other moving objects/equipment; reference job site specifics.  The employee is occasionally required to lift and/or move up to 50 lbs. Employee is frequently required to sit, stand, walk, talk/hear, see, read, and personally interact with others.

Requesting an Accommodation: If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed.