Hotel Night Auditor

Job Description (Hotel Night Auditor)

A night auditor is responsible for closing the day’s financial transactions and preparing the hotel for the next day while also assisting guests overnight.

Key Duties

Front desk operations

Check guests in and out during the night

Handle late arrivals and early departures

Respond to guest requests, complaints, or emergencies

Financial auditing

Reconcile daily transactions (room charges, payments, POS systems)

Balance cash, credit card, and EFT transactions

Generate daily financial reports for management

Verify accuracy of billing and correct discrepancies

Administrative tasks

Prepare reports for departments (housekeeping, management)

Update reservation systems

Ensure proper record-keeping

Security and safety

Monitor the premises overnight

Handle emergencies or disturbances

Ensure guest safety and enforce hotel policies

 Skills Required

Technical Skills

Basic accounting/bookkeeping knowledge

Familiarity with hotel management systems (e.g., Opera, Protel)

Computer literacy (especially spreadsheets and POS systems)

Numerical accuracy and attention to detail

Soft Skills

Strong communication and customer service skills

Problem-solving ability (especially working alone at night)

Time management and ability to multitask

Trustworthiness and integrity (handling money and sensitive data)

Ability to stay alert and focused during night shifts

Qualifications (South Africa)

Minimum Requirements

Matric (Grade 12) – essential

Basic computer literacy

Preferred Qualifications

Diploma or certificate in:

Hospitality Management

Tourism

Accounting or Bookkeeping

Experience

2–3 years in:

Front desk/reception

Hotel operations

Cash handling or administrative roles

 Additional Requirements 

Willingness to work night shifts, weekends, and public holidays

Ability to work independently (often the only staff member on duty)

Basic knowledge of South African hospitality standards and customer expectations