Host Activations Agent

The Role We Need:

The Host Activations Agent plays a critical role in supporting PadSplit hosts or our property owners to list their homes on our marketplace. This role is directly responsible for setting up their units through the verification and activation process, ensuring every requirement is met so their listings can go live smoothly. This role will directly contribute to PadSplit’s mission of expanding affordable housing by helping hosts get their properties activated quickly and confidently.

The Person We Are Looking For:

The person we are looking for is someone who thrives in a fast-paced environment, pays close attention to detail, and consistently shows up prepared and on time. They take full ownership of their responsibilities and hold themselves accountable for getting tasks done accurately and efficiently. This individual is self-aware, comfortable asking questions when clarity is needed, and eager to continuously learn and improve. You are highly responsive through our internal communication tools, adaptable to shifting priorities, and open to supporting weekend work. Most importantly, this person brings a proactive and dependable mindset, ensuring that every host has a seamless and positive experience as they begin their journey with PadSplit.

Here’s What You’ll Do Day-To-Day::
• Manage the property onboarding checklist to ensure all key milestones are completed on time.

• Collaborate with Account Executives and Customer Success Managers (“Host Success”) to resolve listing issues such as missing details or incorrect pricing.

• Meet or exceed internal targets for property activation speed and quality.

• Verify that each listing meets PadSplit’s property quality standards before going live.

• Confirm all activation requirements are complete, including host lease documents, host training link, Salesforce commission tracker, and accurate listing details.

• Support the overall property activation process to ensure a smooth and timely go-live.

• Stay highly responsive on Slack (98% of the day) to communicate updates, resolve issues quickly, and coordinate with internal teams.

Here’s What You’ll Need To Be Successful::
• Strong English communication skills, both written and verbal, with the ability to explain details clearly and confidently.

• A strong sense of ownership - someone committed to showing up, getting things done quickly, and taking full accountability for their work.

• Eager to continuously learn, adapt quickly to new tools and technologies, and build knowledge of the U.S. real estate business.

• Detail-oriented approach with the ability to follow a structured onboarding process while also spotting opportunities for improvement.

• High energy and resilience to thrive in a fast-paced, fully remote startup environment where priorities can shift quickly.

• Excellent organizational and time management skills to juggle multiple activations and competing priorities without losing track.

• Critical thinking skills and a problem-solving mindset to navigate complex or unexpected situations with confidence.

• Comfortable and confident when interacting with our Account Executives and Host Success Managers, establishing trust through professionalism and empathy.

The Interview Process::
• Your application will be reviewed for possible next steps by the Hiring Manager.

• If you meet eligibility requirements, the next step would be a phone screen with a member of the PeopleOps team for about thirty (30) minutes.

• If warranted, the next step would be a video interview with our Activations Team Lead for thirty (30) minutes.

• If warranted, the final step would be a video interview with either our National Director, US Operations, or with our Head of Host Experience for thirty (30) minutes.

• If warranted, then we move to contract!