Hospitality Coordinator

Hospitality Coordinator, London

Ready to step into the world of high-end meeting and event planning? At Convene we are looking for a Hospitality Coordinator who thrives on making things happen. As the connector of the dots, you’ll partner with our Event Managers to see every event through from concept to 'wow.' You are hospitality through and through—meaning you care just as much about the behind-the-scenes execution as you do about the first hello.

Who We Are: Who We Are: Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

Please note: candidates must currently reside in the UK and be able to work in the UK without sponsorship.

What you will do:

Effectively communicate via verbal and written correspondence with all levels of employees and clients; exhibiting GRIT in all interactions
Work dynamically and prioritise departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
Enter and input visitors
Problem-solving/requests at the desk
Liaison with the Operations Team along with WP-Members; assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sorting/delivering mail & packages, and Onboarding new WP-Members
Lead show rounds when applicable
Assist with service execution; set-up and breakdown, and support during peak periods
Assist with coordination for setup and execution of all functions with the Service, Production, Technology, Customer Success, and Culinary departments
Keep Welcome Desk clean/organized; responsible for badge printing and stocking of materials
Keep coat room clean/organized
Orchestrate and set up Surprise & Delights for WP-Members and/or Site Tours
Order office supplies
Check-in guests with proxy click and show reception/nourish area
Escort meetings guests when needed
Manage lost and found
Building Requests- Cleaning
Assist the Conference & Events Manager and Chef with scheduling and administrative responsibilities
Create and maintain positive relationships with building management and landlord partners
Develop and maintain positive client relationships
Ensure Standard Operating Procedures and Brand Standards are being adhered to and support any updates accordingly when applicable
Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*word, PowerPoint, excel), and Outlook

What We Look For:

Ability to work effectively with clients
Flexible and long hours sometimes required
Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to stand, sit, or walk for an extended period of time
Basic knowledge of Audio/Visual equipment set up and usage

We’re Here For You:

Health and Wellness

• Private medical insurance

• Subsidised eye care

• Subsidised fitness membership

• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
Financial Support and Benefits

• Bonus scheme

• Interest-free loan for rail season tickets & further education

• Subsidised bicycle purchase through Cycle to Work scheme

• Professional Development and Recognition

• Continuous professional and personal development support

• Employee recognition and reward programs to mark achievements and milestones

• Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

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