Hospitality Associate

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly

Position summary

The Hospitality Associate position is responsible for providing hospitality and catering services as a client site including conference room set-up, reception assistance and other general office support as needed (copy, mail and intake functions)

Job duties

• Check the conference room and meeting schedule throughout shift and make note of any changes to ensure meetings are set-up accurately. 
• *Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc. 
• Clean up conference rooms after use and return property to vendors if necessary. 
• Prepare coffee and other beverages in assigned kitchens each morning. 
• Clean up coffee makers Pantry in each kitchen in the evening. Throughout the day
• Communicate with supervisor or client on meeting request concerns or deadline issues. 
• Maintain inventory of catering supplies and order supplies as needed.
• *Place orders for food and beverages for use during meetings
• Coordinate and act as liaison with personnel, food merchants, selected contact and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly. 
• Ensure the value-added products and services are secured at competitive rates that have been vetted
• Perform appropriate vendor selection and management associated with department services and/or products. 
• Assist in training new hires.
• Prioritize workflow. 
• Assist in process improvement ideas.
• Answer telephone in Office Services center.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.
• Must be able to lift up to 50 lbs. on a regular basis.
• Provide back-up support to Reception and/or Office Services as needed.

Working conditions

• Position operates at sites with maximum of 24/7 operations.  Individual shift requirements will vary by site.
• The general work environment is professional.  
• Potential hazards are involved in working with hot food and cleaning supplies.
• Must be able to work standing up all or most of the time.    
• Ability to work overtime as needed.

 

• High school diploma or equivalent.
• Minimum (1) year professional experience preferably in hospitality, restaurant or housekeeping industry.
• Able to make independent decisions that conform to business needs and policy.
• Strong interpersonal communication skills required.
• Excellent organizational skills required.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Strong attention to detail is required.
• Must work well in a team environment.
• Professional attire and demeanor required.
• Good written communication skills.
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
• Ability to work in a fast paced, high-energy environment.
• Ability to work on multiple projects simultaneously.
• Ability to operate basic audio/visual equipment. 
• Professional telephone demeanor.
• Ability to anticipate client’s needs for meetings and events.
• Must be self-motivated with a positive can-do attitude.
• Proven customer service skills are required to create, maintain and enhance customer relationships.

The salary range for this role at the noted RRD location is $19- $21 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: M-F, 8am-5pm 

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans