Hospital Operations Manager

Who We Are:

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.  

The Opportunity:

As our Hospital Operations Manager, you’ll be the operational heartbeat of the hospital. You’ll run day-to-day, ensuring your team meets and exceeds performance, financial, and client-experience targets. From staffing and scheduling to inventory, compliance, and reporting, you’re the leader who makes the hospital run smoothly with a culture that attracts top talent and delivers exceptional veterinary care and patient experiences.

What You'll Do:

• Lead all daily hospital operations

• Ensure compliance with all operating standards and requirements

• Create and maintain accurate work schedules

• Hire, train, and onboard new team members—setting the bar for performance and culture

• Prepare monthly reports on hospital performance, staffing needs, margins, and trends

• Conduct performance reviews and provide coaching for growth

• Monitor inventory, manage ordering, and maintain cost control

• Support doctors, staff, and clients with clarity, speed, and professionalism

Our Hospital Managers Bring:

• Operational Excellence: Ability to execute and enforce protocols, manage appointment flow, oversee inventory, and balance hands-on tasks with leadership responsibilities

• Client Relations: Maintains a top-tier client experience and proactively resolves issues

• Team Leadership: Hires and develops high-performing teams; models accountability and professionalism

• Culture & Growth: Builds a positive, results-driven environment and rewards excellence

• Technical Support: Strong veterinary technician skillset; able to model technical and patient-care excellence

Required Qualifications:

• Proven work experience as a Hospital Operations Manager, Medical Office Manager or similar role strongly preferred.

• Three plus years in veterinary medicine with progressive responsibilities, technician background strongly preferred

• Powerful leadership skills and an empathetic approach to management, experience training and mentoring/developing others

• Advanced skills in Practice Management Systems and MS Excel.

• Basic accounting skills

• Demonstrated ability to implement and enforce standard operating procedures and hospital protocols to maximize productivity and patient satisfaction

• Demonstrated ability to communicate clearly and effectively with hospital and corporate teams and the confidence to make important decisions.

• Excellent problem-solving capabilities, proactively manage and resolve conflict and the ability to work well under pressure

• Demonstrated passion to make a difference in pets and people’s lives

What We Offer Our Hospital Managers:

• Competitive Compensation: A strong base salary with a generous annual performance-based bonus—because we believe in rewarding the leaders who drive our success.

• Comprehensive benefits package: Comprehensive medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage.

• 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals.

• Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance.

• Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location.

• A Culture that Values You: Be part of a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small.

Ready to take the next step in your career?

Join a company that invests in you and your future. At GoodVets, you’re not just managing a hospital—you’re shaping the standard for veterinary care.

Apply today and let's build something exceptional—together.

Compensation Range
$56,000—$69,000 USD