Homeless Solutions Clerk

General Responsibilities:

Provide administrative and clerical support to the Homeless Solutions team.

Protect the privacy of customers and hold in strict confidence all information obtained in the course of service.

Deliver consistent, high-quality, and professional customer service to internal staff and external partners.

Essential Duties and Responsibilities:

Process payments related to the Emergency Housing Fund, Recovery Housing Fund, and other approved housing assistance, ensuring accuracy, completeness, and timeliness.

Prepare, track, and document account commitments with landlords, utility companies, and other vendors.

Verify required documentation is complete prior to payment processing, following established internal controls and approval protocols.

Maintain organized and auditable records of payments, commitments, invoices, and related correspondence.

Communicate professionally with landlords, utility providers, and vendors regarding payments, commitments, and account questions.

Serve as an internal point of contact for administrative questions related to housing fund payments and documentation.

Enter and maintain accurate administrative data in agency systems as required, including HMIS.

Provide backup administrative support for the Homeless Intake Specialist during staff absences or periods of high call volume.

Follow established scripts, workflows, and referral protocols when performing intake-related support.

Escalate complex situations, eligibility questions, or crisis needs to the Homeless Program Manager. Ensure all documentation complies with program guidelines, agency policies, and funder requirements.

Support audits and monitoring activities by supplying requested documentation promptly and accurately.

Support general office functions for the Homeless Solutions team, including scanning, filing, and document management.

Participate in staff meetings, trainings, and professional development activities as assigned.

Travel throughout service area as needed.

Perform other duties as assigned.

Education and Experience Qualifications:

Must possess a minimum of a High School diploma or equivalent.

Experience in administrative support or office operations preferred.

Experience in human services, specifically with low-income populations, preferred.

Additional Requirements:

Proficient computer skills, including Office 365 and web-based tools.

Demonstrated communication skills both oral and written

Must be highly organized and people oriented

Successful clearance of DHHS Central Registry and criminal history record check.

Must have reliable transportation, a valid driver’s license, provide proof of insurance, and pass MMCAA’s “Insurance Carriers” driving record review/motor vehicle check.

Adherence to smoke-free and drug-free policies.

Understand the importance of daily work attendance.