Home Care Liaison

Home Care Liaison

Personal Care Services Agency | Las Vegas, NV |  Full-Time

Reports To: Agency Owner
Location: Las Vegas, NV (Field-based — Clark County territory)
Schedule: Monday–Friday, flexible hours; some evenings/events as needed
Compensation: Base salary + performance bonus (referral-based incentives)
Start Date: ASAP — immediate need

About the Role

We are a growing Personal Care Agency (PCA) serving Las Vegas, Henderson, Summerlin, and North Las Vegas. We are looking for a driven, people-first Home Care Liaison to be the face of our agency in the field.

This is a relationship-building role. Your primary job is to connect with hospital discharge planners, social workers, rehab centers, physicians, senior living communities, and other healthcare partners who regularly refer patients in need of in-home personal care services.

If you love people, thrive outside the office, and want to make a real impact in your community - this role is for you.

Key Responsibilities

Referral Development

Visit hospitals, SNFs, rehab centers, physician offices, and senior communities across Clark County on a consistent weekly schedule

Build and maintain strong relationships with discharge planners, social workers, case managers, and care coordinators

Present agency services, leave materials, and follow up regularly to drive referral volume

Attend local networking events, senior expos, and community health fairs to raise brand visibility

Account Management

Maintain a contact database (CRM) of all referral partners and track outreach cadence

Communicate client placement updates back to referring partners to build trust and repeat referrals

Identify new referral source opportunities and bring them to the agency's attention

Collaboration & Reporting

Work closely with the intake coordinator to ensure smooth handoffs from referral to enrollment

Provide weekly referral activity reports to ownership

Represent the agency's mission, values, and service quality at all times

Qualifications

Required

2+ years of outside sales, community outreach, or healthcare liaison experience

Strong knowledge of the Las Vegas healthcare landscape (hospitals, SNFs, senior communities)

Excellent verbal communication and relationship-building skills

Self-motivated with ability to manage your own territory and schedule

Valid Nevada driver's license and reliable transportation

Proficiency with CRM tools, Google Workspace, or similar platforms

Preferred

Background in home care, hospice, hospital, or senior care industry

Existing relationships with Las Vegas area discharge planners or case managers

Bilingual (English/Spanish)

Experience working with Medicaid waiver programs or ADSD referral systems

What We Offer

Competitive base salary with referral-based performance bonuses

Mileage reimbursement

Flexible schedule with autonomy to manage your territory

A mission-driven team that genuinely cares about clients and the community

Room to grow as the agency expands across the Las Vegas Valley