HMRC Market Unit HR Director

Who is HelloKindred?

HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands.

Anticipated Contract End Date/Length: September 24, 2026

Work Set Up: Hybrid – minimum 3 days onsite per week with flexibility based on business needs

Our client in the Information Technology and Services industry is looking for an experienced HR Director to support a strategically significant business area within a complex and fast-paced enterprise environment. This leadership role will focus on shaping and delivering the Market Unit people strategy, ensuring alignment between workforce planning, business growth objectives, client engagement, organisational transformation, and long-term capability development. The position requires a highly strategic yet hands-on HR leader with deep expertise in workforce transformation, talent management, employee relations, organisational culture, and leadership partnership within large-scale, matrixed environments.

What you will do:

• Lead strategic workforce planning activities aligned with client demand, digital transformation, AI adoption, and evolving market conditions.
• Define and implement workforce models that support agility, innovation, operational efficiency, and scalable delivery capabilities.
• Develop and execute talent attraction, retention, and succession planning strategies for critical and client-facing roles.
• Strengthen employer branding, employee value proposition, and workforce engagement initiatives.
• Drive organisational culture, employee experience, morale, and retention initiatives across hybrid and geographically distributed teams.
• Partner with leadership teams to foster inclusivity, collaboration, and cultural alignment across the organisation.
• Act as a strategic HR partner during major client engagements, bid activities, mobilisation initiatives, and business transitions.
• Support the proactive management of people-related risks and opportunities during organisational change and contract delivery activities.
• Define and enhance the HR operating model, team capabilities, and service delivery effectiveness supporting the Market Unit.
• Advise senior leadership on business planning, growth strategies, organisational performance, and people-related priorities.
• Provide coaching, guidance, and constructive challenge to senior leaders navigating complex business and workforce challenges.
• Embed leadership development frameworks, talent standards, and performance feedback practices across the organisation.
• Manage complex employee relations and industrial relations matters including engagement with trade unions, works councils, and employee forums.
• Support transformation and organisational change initiatives while maintaining employee trust and engagement.
• Champion diversity, equity, and inclusion initiatives across recruitment, talent management, leadership development, and employee engagement strategies.
• Establish metrics, accountability measures, and reporting frameworks to track DEI progress and organisational impact.
• Leverage people analytics, dashboards, and workforce data to support evidence-based HR decision-making.
• Identify workforce risks, capability gaps, and organisational opportunities through data-driven analysis.
• Support HR governance, compliance, and risk management activities across the business unit.
• Lead HR transformation initiatives including operating model redesign, digital enablement, and capability development programmes.

• Significant experience in a senior HR leadership role within complex, matrixed organisations.
• Previous experience within Information Technology, consulting, professional services, or similarly fast-paced environments is highly desirable.
• Demonstrable recent experience operating at HR Director or People Director level within the last 3 to 5 years.
• Experience managing employee populations of 2,000+ employees within large-scale operational environments.
• Strong strategic mindset combined with a hands-on and delivery-focused leadership approach.
• Proven ability to influence, coach, and challenge senior leaders and executive stakeholders effectively.
• Strong expertise in workforce transformation, talent management, employee engagement, and organisational culture development.
• Experience navigating complex employee relations and industrial relations environments.
• Experience working with trade unions, works councils, and employee forums is highly desirable.
• Strong commercial acumen with the ability to align people strategies with business performance, client outcomes, and operational priorities.
• Proven experience leading HR transformation initiatives including digital enablement and operating model redesign.
• Strong analytical and data-driven decision-making capabilities with experience leveraging people analytics and workforce reporting.
• Experience managing HR governance, compliance, and organisational risk frameworks.
• Strong integrity, discretion, and sound commercial judgement.
• Excellent communication, leadership, and stakeholder management skills.
• Experience within public sector or regulated environments is advantageous.
• Ability to travel onsite to Telford a minimum of 3 days per week is required.
• Candidates should ideally be based within or near the West Midlands region.

All your information will be kept confidential according to EEO guidelines.

Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.

HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.

We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.

HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.