Hispanic Community Worker / Staff Support

Qualifications:         Associates, High School diploma or GED

Experience in social services preferred.

                                                Fluent in Spanish and English Required.

Sensitivity and responsiveness to the cultural differences of individuals and families in groups outside one's own.

Classification:         Full Time Non-Exempt

Reports to:               Hispanic Services Director

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Summary:     Reaches out to new families entering the community by linking them to community resources.

Duties

Office related:

Greeting all visitors who enter the building.

Answer the office phone and route calls as necessary.

Occasional travel to support office needs such as mail related items, office supply pick ups, and deliveries.

            Outreach and Interpretation

Assist new families entering the community in applying and linking them to community resources in their native language.

Provides interpretation and translator services to clients as needed.

Maintains professional and consistent contact with community social services organizations.

Enter data and maintain files in a timely manner.

General

Advocate for the needs of all individuals and families.

encountered during work.

Provide referrals and information to other social services organizations as needed.

Actively participates in Continuous Quality Improvement.

Attend required training and meeting.

Provides direct service to families, as necessary.

Advocates for clients, informing them of their rights and responsibilities.

III.        Core Competencies

Sensitivity to all cultures

Great communication

Time management

Self-starter

Friendly

* Youth Service Bureau of Illinois Valley believes that all people deserve inclusivity, fairness, and justice.  We believe that both the success of our team and the wellness of our community is strongest by recognizing the qualities that make each person unique, including race, gender, age, sexuality, ability, religion, national origin, gender identity and other identities.  The YSB team values and respects each other and our community as we proudly serve.