* Hiring * Program Manager for HELP Outreach

Alpha House’s Outreach Program is a leader in street level response to homelessness, addiction, and mental health. We work closely with first responders, Calgary Police Services, other non-profits, and The City of Calgary to provide essential care to vulnerable Calgarians and advocate for an end to homelessness. We are currently hiring for open positions in our various Outreach programs to support those affected by substance use.

Salary:  $71,070 per annual, full benefits 

Full Time position, 

Hours:  3 on, 3 off, 12 hour shifts

Please note that this position rotates between a 4 week cycle of dayshifts & overnights

Position Summary:

Under the direction of the Program Director, the Program Managers provide Management support for the agency 24/7. Program managers will be responsible for program development, service delivery and program evaluations, as well as reporting writing and the allocation of staff and financial resources. Program Managers are expected to manage crisis’s, provide critical incident debriefing, and are responsible for performance management of staff.  

Responsibilities:

Leads by example, interacts with clients in a caring, non-judgmental manner, and ensuring staff are doing the same

As part of the grievance procedure, resolve client concerns

Provides training, coaching, mentorship, supervision and all levels of disciplinary action up to and including termination, to staff

Responsible for writing, conducting and reviewing performance reviews of staff, and when necessary has the authority to extend probation

Respond to and if necessary, investigate concerns and issues brought forward from staff related to Alpha Houses Respectful Workplace Policy, Employee Complaints and Vulnerable Adults Abuse Policy

Responsible for ensuring staff are able to fully function and are motivated to provide high quality client care in a warm and compassionate manner

Is responsible for the recruitment, selection and onboarding of staff

Responsible for ensuring adequate shift coverage is provided by sending out available shifts using Shift Link and assigning shifts to staff

Responsible for reviewing and approving time off bids/requests as well as ensuring the accuracy and approval of staff’s pay

Attends to crisis' (i.e. seizures, overdoses and deaths) providing debriefing as a group as well as 1:1 with staff impacted

Ensures the safety of staff and clients by being up to date and accountable for safety protocols as well as accreditation and program audit standards

Works with the Program Director and or HR in resolving problems arising with team functioning and staff issues of a serious nature

Partnering, interacting and building positive strategic partnerships with other agencies, community partners, local businesses and stakeholders, including resolving any concerns that may arise  

Be accountable for ensuring the accurate collection and submission of data and statistics for funding and outcome reports

Ensure Agency Vehicle log books are being completed properly and report any maintenance issues to the Asset Manager

Provide supervision to Volunteers and practicum students

Delegate's responsibilities to Shift Supervisors and/or staff

Responsible for holding regular program meetings and staff meetings

Ensures the safety of staff in other 24/7 programs by checking in with teams between the hours of 2300 and 0700, seven days a week

Participates in management meetings including those related to Labour Relations and collective agreement proposals 

Conduct regular reviews and audits of the Program to identify and verify compliance with accreditation and Alpha House policies, procedures and standards

In conjunction with staff, respond to emergencies and address community and client complaints, resolving problems, completing program audits and implementing related changes

While being fiscally prudent, manage the program budget to ensure the program has the necessary supplies to provide quality care to clients

Participate in direct service provision as needed and to cover when there are gaps in staffing

Qualifications:

Post-Secondary Education from a public educational institution, in a relevant field, minimum of a 2-year Diploma Program, Bachelor ‘s degree preferred.  Those in progress may be considered.

A minimum of 3 years of experience successfully managing a team with proven positive results in training, coaching, mentorship and performance management of employees

A minimum of four years’ related experience, at least three of which includes direct experience in addictions, mental health, the homeless population or the indigenous

An understanding of addictions including: withdrawal management, harm reduction, stages of change, trauma informed care and recovery oriented systems of care

Strong interpersonal communication skills and the ability to communicate with discretion and maintain confidentiality of clients, staff concerns & disciplinary procedures

Experience in crisis management (deaths, critical incidents etc) including facilitating and debriefing groups

Must be tolerant, non-judgmental with a high degree of compassion and empathy towards the homeless and those struggling with addictions and or mental health

Proven crisis management, problem solving skills, rapport-building and advocacy skills

Belief in harm reduction and housing first

Must have the ability to work shift work, including overnights

Computer literacy, including effective working skills in MS Word, Excel and Outlook

An understanding and appreciation for the Protection of Persons in Care Act

Position Requirements:

Class 5 (Non GDL) driver license and the ability to obtain a Class 4 license within 45 days

Comfortable in driving an agency Van 

Access to a personal vehicle that can be used for business purposes

Comfortable in working in an environment with the risk of violence and exposure to bodily fluids

Be able to physically assist clients from prone to sitting or standing, and vice versa

Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position

FOIP Certification

“It’s your Move” training, or equivalent Patient Lift training