High End Client Development Manager

De Beers London is the ultimate diamond jewellery Maison, globally recognised for its leadership and expertise in diamonds. As a challenger in the fine and high jewellery landscape, we offer a distinctive and unparalleled connection to the source, setting us apart with our unique diamond-first approach.

A destination for those seeking the most extraordinary diamond jewellery, De Beers London delivers identifiable, ultra-desirable creations alongside unforgettable service and experiences. Our high jewellery collections showcase the pinnacle of artistry and craftsmanship, celebrating the rarest diamonds through innovative and breathtaking designs.

The High End Client Manager plays a pivotal role in deepening relationships with our most valued clients. This position is responsible for shaping and executing a client plan that strengthens long-term engagement, enhances the High Jewellery client experience, and drives commercial growth through curated opportunities and personalised service. Working closely with boutiques, retail leadership and cross-functional partners, the High-End Client Manager ensures that our most discerning clients receive an unparalleled and highly tailored luxury experience at every touchpoint.

 

Main Responsibilities:

Client & Portfolio Development

· Develop and manage the plan for top-tier clients and collectors, ensuring a personalised and cohesive approach to engagement.

· Build robust client profiles and identify growth opportunities within the UHNW and HJ client segments.

· Create tailored plans to elevate client lifetime value and deepen loyalty through thoughtful, ongoing relationship management.

Boutique Partnership & Opportunity Identification

· Partner with boutiques to identify High Jewellery opportunities, leveraging frontline insights to prioritise and nurture potential HJ prospects.

· Support Clienteling and Brand Ambassador teams to ensure alignment on client needs, preferences, and upcoming opportunities.

· Provide guidance on client outreach, appointment planning, and bespoke service approaches.

Exclusive Activations & Private Experiences

· Coordinate and deliver exclusive activations, private appointments, and bespoke High Jewellery experiences for priority clients and collectors.

· Collaborate with Events, Marketing, and Retail teams to bring to life elevated moments that showcase exceptional craftsmanship and deepen emotional connection to the brand.

· Ensure all experiences reflect the highest standard of luxury hospitality and brand excellence.

Long-Term Engagement & Relationship Management

· Build and execute long-term engagement plans for key clients, creating a calendar of meaningful touchpoints throughout the year.

· Maintain a visible presence at key client events and boutique moments, serving as a trusted advisor to high-value clients.

· Monitor engagement metrics and adjust strategies to continually enhance client satisfaction and retention.

 

What You’ll Do

· Act Like an Owner: Take full responsibility, ensuring client plans are aligned with overarching business goals.

· Create Clarity: Clearly define objectives, expectations, and standards. Communicate effectively to ensure alignment and understanding across teams.

· Empower Teams: Support a collaborative environment so we win as a team.

· Succeed Together: Build strong cross-functional relationships to ensure cohesive and successful execution.

· Challenge Conventions: Continuously seek and implement innovative solutions striving for excellence. Be open to new ways of thinking and embrace creativity.

Proven experience in luxury clientelling,relationship driven sales; High Jewellry or UHNW engagement experience strongly preferred.

· Ability to manage complex client relationships with discretion, emotional intelligence and commercial acumen

· Strong Collaboration skills with the ability to influence across multiple functions

· Exceptional organisational skills with a passion for clients

· Deep understanding of luxury service standards and the expectation of top tier clients.

• A great working environment
• Fantastic pension scheme
• 27 days of holiday + bank holidays with the opportunity to buy or sell 5 more days
• Private Healthcare
• Mental health is a top priority for De Beers Group - we offer free subscription to Headspace and have mental health first aider
• Competitive salary
• Your Choice membership discounts
• Employee share schemes 
• Staff discount
• Free breakfast & lunch at onsite restaurant
• Free onsite gym
• Flexible benefits package 

Who we are

De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for nature’s most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us. Venetia Mine is part of De Beers Group Managed Operations Business which integrates mines, operations and support functions in the De Beers Group producer countries of Canada and South Africa to shape a safe, sustainable future for De Beers Group’s people, shareholders, communities and partners.

Safety

Safety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect.

Inclusion & Diversity

We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. Referrals incentive applicable: This opportunity is open to a paid referral incentive according to the Referral Policy. Referral incentives are applicable to De Beers Group internal employees only. 

Building Forever

Sustainability is at the heart of our decision-making – it is how we do business.   Building Forever is key to our purpose as it represents our ambitious and holistic sustainability framework and is central to our ability to deliver long-term value to our communities and partners. This shapes how we protect our social and environmental license to operate, build a long-term legacy in our host communities and earn consumers’ trust in our diamonds that they can wear with pride. 

Background Checks

Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.

 

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