Helpdesk Team Leader Nights (TfL M&E Contract)

Nights position 4 on 4 off : 19:00 - 07:00 on a 24/7 Helpdesk for the TfL M&E contract.

To oversee the day to day running of the TfL M&E Helpdesk ensuring the team has the necessary support and services to deliver its key objectives.

Key duties and accountabilities include:

· Support the helpdesk manager by providing effective team supervision and leadership qualities while maintaining aspects of the departments hard and soft facilities services.

· To lead, communicate and promote a strong work ethic within the team to maintain service delivery standards and business relationships.

· Maintain a high exemplary profile of the team, promoting a culture of continuous improvement and excellent service delivery.

· Logging service requests by telephone and email including.

· Ensure compliance with statutory and company procedures across all functions.

· Follow direction from management for any additional duties required.

· Ensure the helpdesk is managed and maintained according to team rotas.

· Check mailbox for any urgent or important email for TL's attention.

· Undertake any other ad hoc duties which reasonable falls within the remit of your role.

Requirements:
· Excellent communication skills in both email and telephone calls. Requirements to communicate with Engineers, Customers, suppliers and sub-contractors to deliver work effectively.

· Proven work experience as a team leader or supervisor.

· Good PC skills, especially MS Excel.

· Organizational and time-management skills.

· Decision-making skills.

· Degree in Management or training in team leading is a plus.

· Experience in using CAFM system or asset management system.