Helpdesk Support Specialist | Barcelona

Confidential

Barcelona, Catalunya [Cataluña], Spain permanent

Posted: February 12, 2026

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Quick Summary

We are seeking a Helpdesk Support Specialist to provide installation and support of PC and some Apple hardware and software in our Barcelona office.

Required Skills

English Fluency Interpersonal Skills Customer Communication Technical Troubleshooting Windows Desktop OS Apple MacOSx Office Software Proficiency Networking Basics Antivirus Removal Problem Diagnosis

Job Description

We are currently seeking an energetic individual to work full-time in our Barcelona office as a Helpdesk/IT Support Desktop Specialist. This is an associate/mid-level position for someone with at least 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities include:

• Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)

• Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests

• Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair

• Adhere to procedures for logging, reporting and monitoring helpdesk requests.

• Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

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