Helpdesk Support

KrgTechnologyInc

Saint Petersburg, FL, United States permanent

Posted: August 31, 2017

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Quick Summary

Helpdesk Support: Provide technical assistance and troubleshooting for imaging and decommissioning of desktops and laptops, as well as coordinating with hardware suppliers and assisting with application testing.

Required Skills

Windows troubleshooting Field Troubleshooting Hardware troubleshooting Networking Active Directory Internet Explorer Chrome Microsoft Office Vendor coordination Remote support Customer service Communication skills

Job Description

1. Imaging / re-imaging laptops & desktops

2. Troubleshooting technical laptop and desktop issues (Windows & applications)

3. Decommissioning end-of-lease desktops & laptops

4. Diagnosing laptop & desktop hardware issues

5. Mapping network drives / printers

6. Coordinating laptop & desktop repairs with hardware suppliers

7. Assisting with application testing

8. Vendor escorts (occasional)

9. Some relocation of desk phones / workstations

10. Some remote support (via remote access software)

Background:

1. 3-5 years technical support experience

2. Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)

Hard Skills:

1. Strong Windows 7 troubleshooting & diagnostics

2. Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync)

3. Hardware troubleshooting & diagnostics (laptops, desktops)

4. Basic networking (drive / printer mappings, network connection diagnostics)

5. Active Directory / PC security

6. Internet Explorer & Chrome troubleshooting

7. BlackBerry / mobile phone / CISCO handset support experience is a bonus

Soft Skills:

1. Good communicator (written and verbal)

2. Takes responsibility & accountability

3. Teachable

4. Solutions-focused

5. Team player – able to contribute new ideas

6. Flexible in terms of workload and daily tasks

All your information will be kept confidential according to EEO guidelines.

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