Helpdesk Support

USTechSolutions2

Columbus, OH, United States contract

Posted: November 7, 2016

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Quick Summary

Helpdesk Support is a critical role that requires a strong technical background and excellent communication skills to provide top-notch customer support to clients.

Required Skills

Customer Service Problem Resolution IT Support Windows 7 Office 2010 Telephony Badging systems Computer Efficiency Mobile Devices Communication

Job Description

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website www.ustechsolutions.com.

We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well.

Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset.

Job Details:
• Responsible for 1st shift M-F receiving, resolving, escalating and monitoring customer issues/requests.
• Provides immediate assistance and problem resolution, whenever possible for service inquiries concerning utilization and information regarding all computer systems applications,
• telephony and paging systems, personal computers and mobile devices.

• Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages.
• Experience with Windows 7 and Office 2010 required; Apple/Mac experience a plus; strong customer service background is preferred; prior phone based IT Support experience is good but not required.

Kushal kumar

IT Recruiter

US Tech Solutions

Phone No. #201-932-1539

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