HelpDesk Specialist

Confidential

Belgrad, Beograd, Serbia permanent

Posted: March 31, 2026

Job Description

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable logistics and IT provider in the industry by offering and maintaining consistently high-quality services.

We are looking for a HelpDesk Specialist to provide our Serbian office with technical support.

Responsibilities and Duties:

• Perform remote troubleshooting through diagnostic techniques and pertinent questions;

• Determine the best solution based on the issue and details provided by employees;

• Efficiently plan, install, configure, and optimize your IT infrastructure to achieve high availability and performance;

• Working closely with the team of system administrators to solve technical problems;

• Installation, configuration, troubleshooting, and maintenance of the network of both internal and office networks;

• Support for internal infrastructure;

• Accounting for the software and hardware available to the client and managing the operation of the hardware through the remote access platform;

• Ensuring regular monitoring and updating of physical and virtual infrastructure;

• Monitoring and control of the system for tracking equipment errors and version updates: rights management, branch management and other elements through the platform for remote access to equipment; (Datto platform)

• Implementation of current technical issues according to the system task tracking;

• Setting up the operation of the remote access platform to the equipment for the specified criteria of each client;

• In the future, work with the database on all technical issues.

We offer:

• A supportive team

• Competitive Salary in USD

• 15+ business days of paid time off, 20 - after 2 years

• Equipment provided

Working conditions:

Part-time (Monday - Friday shift schedule from 10:00 - 15:00 or flexible )

Mode: Hybrid (2 days from the office and 3 days from home)

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.