HelpDesk Specialist

About Us:

Infinitum Electric has developed a breakthrough electric motor that's significantly smaller, smarter, and more efficient. Our vision is to embed our technology in everything from HVAC systems to electric vehicles.

About the Role:

A Service Desk Specialist candidate will be successful in this role if they have a technical and inquisitive nature, strong sense of teamwork, and a desire to help resolve problems. This person is customer-service oriented with a strong sense of urgency and is comfortable in a fast-paced environment. A Service Desk Specialist possesses strong documentation and soft skills and is comfortable switching gears and operating within multiple systems.

Primary Responsibilities

• Manage and support day-to-day IT systems operations

• Provide technical support to multiple teams

• Troubleshoot, address, and resolve IT-related problems, including hardware, software, and network issue diagnosis

• Administer operations of and access to critical systems, including Microsoft Office 365, Domain Services, VMware Environment and more

• Monitor and support IT systems' performance, security, and availability

• Documentation and assist employees in understanding security policies and best practices

• Support compliance-related activities, including certification and ongoing monitoring

• Implement and enforce information and data security policies and protocols

• Help select and coordinate with vendors and service providers

Qualifications

• Degree in technical field or equivalent work experience and applicable certifications.

• 5+ year desktop technology and user support experience in a technical enterprise environment.

Knowledge, Skills, And Abilities

• Strong successful history with Microsoft, Apple technology support and troubleshooting.

• Strong history of desktop applications support, e.g. Office365, etc.

• Strong history of desktop standards development and automated image desktop configurations.

• Working knowledge of Network

• Ability to effectively communicate and influence at all levels of management.

• Strong knowledge Microsoft and Apple desktop technologies.

• Strong verbal and written communications skills.

• Strong teamwork style and behavior.

• ITIL foundations certification preferred.

• Microsoft Systems Center and AD management preferred.

• Atlassian Jira, ServiceDesk and Confluence experience preferred.

• Self-starter.

Physical Demands and Work Environment

• Duties are typically performed in a manufacturing setting.

• This position requires the ability to lift, carry, push, pull objects that weigh up to 40 pounds.

• This position may require working outside normal working hours at times.

Benefits:

We have created a community at Infinitum, where everyone feels a sense of belonging and is working together to achieve our goals.

• Comprehensive Health Coverage (Medical/Dental/Vision)

• Short-Term & Long-Term Disability Coverage

• Health Savings Account (HSA) – includes employer contributions.

• Flexible Spending Account (FSA) & Limited Purpose Flexible Spending Account

• 401(k) – Traditional and Roth

• Stock Options

• Open Paid Time Off (PTO)

• 12 Paid Holidays

• Potential Relocation Assistance

• Flexible schedule – including hybrid possibilities

• Company Paid Lunch on Fridays

• Community Give-back Opportunities

Infinitum embraces diversity and is an equal opportunity employer.

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