Helpdesk Level 2 support | Fulltime

Two95 International Inc.

Cherry Hill, New Jersey, United States Hybrid permanent

Posted: August 28, 2024

Job Description

Title: Helpdesk Level 2 support

Work Location : Cherry Hill, NJ

Type : Full Time with our client

Salary: Market + Benefits

Requirements:
Job Responsibilities:

• Respond to incoming support requests in a timely and courteous manner.
• Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
• Document and track all support requests in a helpdesk ticketing system.
• Escalate complex issues to higher-level support staff as needed.
• Install, configure, and maintain software applications and operating systems.
• Perform regular maintenance tasks on hardware and software systems.
• Provide end-user training on software applications and systems.
• Communicate technical information to non-technical users in a clear and concise manner.
• Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues.
• Other duties as assigned.

Education, Licensure & Certifications:

• Bachelor's degree in computer science or related field preferred.
• CompTIA A+ certification or equivalent experience required.

Experience:

• 2+ years experience working in a helpdesk or technical support role.
• Tier 2 experience preferred.

Benefits:
If Interested please send your updated resume to : [email protected] include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

We look forward to hearing from you at the earliest.

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