Helpdesk Engineer - ST-FNW240531 013/01

Xcellink Pte Ltd

Singapore, Singapore, Singapore contract

Posted: June 4, 2024

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Required Skills

Customer Service Technical Support Troubleshooting Software Troubleshooting Customer Feedback Documentation English Proficiency

Job Description

The Company:

A leading logistics company is expanding the team and is looking for Helpdesk Engineers.

The Role:
1. Provide prompt and efficient technical support to customers experiencing issues via email, phone calls and live chat.
2. Troubleshoot and resolve software-related problems, guide users through solutions and ensure a positive customer experience.
3. Proactively engage with customers to promote the use of applications, highlighting their benefits and features.
- Educate users on software functionalities and encourage the adoption of new features.
4. Actively gather feedback from customers regarding their experiences.
- Document and categorize customer feedback, ensuring clarity and detail.
- Regularly report customer feedback to the application owner for improvements.

Requirements:
• With 2-3 years' experience in a Customer Technology and applications support related role with helpdesk experience.
• Good working knowledge of web-based and eCom, CRM, logistics applications.
• Proficient in English (both spoken and written)

Benefits:
• Fixed and variable allowances
• Fixed and variable bonuses

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