Helpdesk Engineer (Hybrid/Kyiv office)

Who Are We?

We are Welltech — a global company with Ukrainian roots and a powerful mission: to move everybody to start and stay well for life. Today 25.5 million users have trusted Welltech to help them build healthy habits — a testament to the real value our innovative, engaging wellness solutions deliver every day. 🌍

With five hubs across Cyprus, Ukraine, Poland, Spain and the UK and a diverse, remote-friendly team of 700+ professionals, we continue to scale rapidly. Our innovative apps — Muscle Booster, Yoga-Go and WalkFit — empower millions to transform their lifestyles and unlock their personal wellness journeys.

Welltech is where your impact becomes real. And our values clearly attest to that: we grow together, we drive results, we lead by example and we are well-makers.

If this looks like you and you thrive in a fast-paced environment, you’ll fit right in at Welltech. Let’s build wellness for millions together.

What We're Looking For

We are looking for a skilled and enthusiastic Helpdesk Engineer to join our IT team. In this role, you will be the first point of contact for employees seeking technical assistance. You will be responsible for troubleshooting a variety of IT issues, ensuring smooth operation of our systems, and providing excellent customer service to our employees.

Key Responsibilities:

• Provide timely and effective technical support to employees via email and our ticketing system.

• Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM).

• Resolve technical problems with various web services, including Slack, Confluence or Jira.

• Prepare and configure new employee workstations, including hardware setup, software installation, preparing shipments and managing assets for the local office.

• Maintain detailed records of user requests and resolutions in the ticketing system (Jira Service Management - a plus).

• Escalate complex issues to senior IT staff when necessary.

• Develop and maintain comprehensive technical documentation, such as user manuals and system configurations.

• Deliver user training and guidance on Google Workspace and MacOS applications.

• Collaborate with the IT team to identify and implement system improvements and upgrades.

Required skills:

• Minimum of 2 years of experience in a technical support or helpdesk role.

• Technical skills and hands-on experience with:

• User account and identity management systems

• Endpoint operating systems (Windows and/or macOS)

• Mobile device management (MDM) solutions

• Troubleshooting hardware, software, and network-related issues

• Experience providing remote support to a distributed workforce

• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.

• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.

• Experience working with a ticketing system.

Will be a Plus:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Experience with Jamf solutions

• Experience with an Asset Management tool (Jira Assets preferred)

Candidate journey: ⭕️ Recruiter call ----> ⭕️ Skills assessment-----> ⭕️ Meet the hiring manager

✨ Why You’ll Love Being Part of Welltech:

• Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.

• Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.

• Results-Driven: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.

• We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!

Check out some of our products

Muscle Booster — https://musclebooster.fitness/

Yoga-Go — https://yoga-go.io/

WalkFit -http://walkfit.pro