Helpdesk Engineer

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Do you thrive on solving complex technical problems and supporting others to succeed? Are you an automotive professional with strong diagnostic skills and a passion for delivering high-quality service? Then this role as a Helpdesk Engineer at MSX International could be the next step in your career.

About the role

MSX International is currently looking for a Helpdesk Engineer to join our technical support team in Gothenburg, Sweden. In this role, you will provide parts, technical, and diagnostic support to dealers, approved repairers, and independent operators, helping them resolve technical issues efficiently and correctly the first time.

You will support workshops across the region primarily through a ticketing system, while also handling more complex cases via phone. The role involves close collaboration with dealer technicians, internal teams, and the OEM, with a clear focus on quality, accuracy, and customer satisfaction.

You will be part of an experienced and supportive team where collaboration, knowledge sharing, and continuous development are key.

Your responsibilities

• Provide advanced technical, parts, and diagnostic support with a focus on root-cause analysis
• Guide dealers through repair processes and ensure accurate, complete case documentation
• Manage technical cases end-to-end, from initiation to resolution or escalation
• Research OEM technical documentation, service manuals, and knowledge bases to support troubleshooting
• Collaborate closely with dealer technicians and internal stakeholders on complex cases
• Monitor and follow up on open cases to manage backlog and priorities
• Escalate cases when required, ensuring all relevant data and analysis are included
• Report product and quality issues and contribute to continuous improvement initiatives
• Identify competence gaps and support dealers by highlighting training and development needs
• Build strong, professional relationships with retailers and workshop teams

Are you who we’re looking for?

We are looking for an automotive professional with a solid technical background, ideally with experience from a dealer workshop environment at Senior or Master Technician level, combined with a strong service mindset.

You bring:

• Strong knowledge of modern vehicle mechanical, electrical, and electronic systems
• Experience with OEM diagnostic tools, fault code interpretation, and repair processes
• Understanding of CAN bus systems, ECUs, sensors, actuators, and control modules
• Experience using diagnostic and measuring tools such as multimeters and oscilloscopes
• Ability to read and interpret wiring diagrams, service manuals, and TSBs
• Experience working in or with ticketing/support systems
• Strong analytical and problem-solving skills with a “fix-it-right-the-first-time” approach
• Clear and professional communication skills, able to explain complex issues to different audiences
• Fluency in English and Swedish both written and spoken

What we offer

At MSX International, you will work in an open and collaborative environment where expertise is valued and development is encouraged. You’ll have a meaningful role in a growing, international company with strong ties to leading automotive brands.

We offer:

• Competitive compensation and benefits
• 25 days of paid holiday
• Overtime and travel time compensation
• Pension and insurance benefits
• Excellent opportunities for professional growth within MSX

Workplace & employment details

• Location: Gothenburg, Sweden
• Scope: Full-time (40 hours/week)
• Work pattern: Office-based with limited travel

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.