HelpDesk Engineer

USITSolutionsInc

Durham, NC, United States contract

Posted: July 26, 2017

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Quick Summary

We are seeking a HelpDesk Engineer to join our operations and maintenance support team, responsible for monitoring and resolving issues for our clients.

Required Skills

Help Desk Troubleshooting Root Cause Analysis Software Development Problem Solving Communication Confidentiality EEO Compliance Customer Service

Job Description

We(US IT Solution) are focused on imparting effective business staffing services through high level cost effective solutions. We have a strong foundation built on legacy and emerging technologies, including excellent track record of on-time delif emerging mobile-based applications and web based application development. We are emerging as one of the most promising private talent sourcing and management firms in the US.

This position will act as a member of the operations and maintenance support team responsible for monitoring incoming issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating customer issues to development staff. These positions works closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. Issues may be referred to specialized business/policy staff, software developers and/or client implementation specialists. Positions work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with setup of staging or test environments

All your information will be kept confidential according to EEO guidelines.

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