Helpdesk Engineer

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Are you an automotive professional ready for new challenges?

MSXI has the job for you!

MSX International is looking for a Technical Helpdesk Engineer to support our Polestar team by delivering technical and diagnostic support for our automotive partner Polestar, in the UK.

The Role

The Technical Helpdesk Engineer will work with a team of helpdesk engineers to accept enquiries, provide guidance and technical instructions to the approved retailer network, independent repairers. In addition, the Technical Helpdesk Engineer will:

• record data into the computer system
• provide vehicle and concern detail about cases
• identify and report on vehicle case histories, trends, and analysis
• deal with and respond to telephone calls and emails

About you

Our ideal Technical Helpdesk Engineer will have a minimum of over 2 years’ technical experience to Senior or Master Technician level or equivalent, within a franchised dealership. Alternatively, we would consider someone with great automotive service skills. The Technical Helpdesk Engineer will join us with thorough knowledge of all aspects of modern vehicle systems and repair processes and will:

• be an automotive professional
• have excellent automotive knowledge
• have worked within a high-performance, collaborative, constructive peer group
• be able to describe and understand complex technical issues clearly
• be confident in technical concern resolution
• be able to build strong working relationships and have the requisite communication skills and drive to deliver requirements
• have qualification of City and Guilds or NVQ L3
• have a HV qualification (IMI3 or higher)
• be PC Literate
• have experience of the Polestar brand (advantageous)

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• up to £42,500 per year (depending on experience)
• 25-days annual leave per year
• Paid business expenses
• Cashback Health Care Scheme
• Car salary exchange scheme
• Potential to progress within the company, with global opportunities updated regularly

Working pattern and location

• 40 hours per week
• Monday – Friday
• Location: Daventry office based
• Permanent contract

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.