Helpdesk/Customer Care

Paradigminfotech

Edison, NJ, United States contract

Posted: June 15, 2015

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Quick Summary

Helpdesk/Customer Care role at Paradigm Infotech. Inc. responsible for delivering high-quality customer support and resolving customer issues through various TMS tools and data analysis.

Required Skills

BI tools TMS tools Data Analysis Zendesk MS Excel Reporting tools

Job Description

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

Skillsets Required

- Experience with BI tools in a Customer Care or Helpdesk environment

- Working with various TMS tools

- Data Analysis experience in discussing reporting requirements and creating reports

- Experience with Zendesk / Good Data is useful

- Proficient in MS Excel, creating reports, working with pivots and macros

- Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required

Experience Level

- 5 + years

- 2 - 3 years in a Customer Care / Heldesk environment

Thanks

Ashok

443-640-0099

Zendesk

All your information will be kept confidential according to EEO guidelines.

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