Helpdesk Associate

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

Envoy Global is seeking a proactive and tech-savvy Help-Desk Associateto be the frontline hero of our IT support team. Based in our Hyderabad, India offices, this role is perfect for someone who thrives in fast-paced environments, enjoys solving problems, and values delivering exceptional user experiences. From troubleshooting devices and managing user accounts to supporting remote teams and maintaining system integrity, you'll play a critical role in keeping our operations smooth and secure.

As our IT Help-Desk Associate, you will be required to:

• Provide Tier 1 and II level support for laptops, desktops, cell phones, and other technical equipment in a professional and timely manner

• Support On-Premise and fully remote users

• Respond to help desk tickets and efficiently prioritize proper responses to solve technology-related issues to meet service level agreements (SLA)

• Install, configure, and update software and operating systems on workstations and devices

• Configure and troubleshoot computer, network, and software issues

• Provide computer training for new hires

• Provide end user training for new and upgraded applications

• Participate in reoccurring status meetings with the Envoy Global helpdesk team

• Write and update internal documentation as well as user training manuals

• Maintain inventory of all equipment, software, and licenses

To apply for this role, you should possess the following skills, experience and qualifications:

• Intermediate knowledge of Windows 10, Office 365 and desktop applications (Adobe, Anti-Virus, LogMeIn Rescue, TeamViewer)

• Intermediate working knowledge of Active Directory and Azure Active Directory

• CompTIA A+, or Microsoft certifications

• Working knowledge of DNS, DHCP, TCP/IP, VPN

• Excellent communication skills as well as maintaining a customer-oriented focus

• Associate’s Degree in Computer Science or above

• 2 years to 4 years of IT helpdesk experience, specifically in a Microsoft Windows environment

If you're organized, customer-focused, and ready to grow in a collaborative and evolving tech landscape—this is your opportunity to make an impact.