Helpdesk Analyst

AskITConsulting

Englewood, OH, United States permanent

Posted: August 22, 2017

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Quick Summary

Helpdesk Analyst is responsible for analyzing problems and providing correction actions to patient account-related issues, with a focus on exceptional soft skills and troubleshooting.

Required Skills

Problem Analysis Solution Recommendation Customer Service Soft Skills Troubleshooting Microsoft Office

Job Description

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction.

Type: Fulltime

Primary Responsibilities:

l Analyses Problems to identify problem area and provide correction action , recommending solutions to patient account related issues.

Minimum Requirement:

l Experience with Microsoft Office applications.

l Exceptional soft skills and troubleshooting skills required.

l Experience with problem solving in support oriented environment.

Note: We are Looking for Bi-Lingual Consultants with Proficiency in English and Spanish.

All your information will be kept confidential according to EEO guidelines.

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