Help Desk Technician- Mid level

IntellectSolutionsLLC

Washington, DC, United States permanent

Posted: January 17, 2020

Required Skills

Job Description

Multiple Locations: Washington DC, Yorktown, VA, Portsmouth, VA, Elizabeth City, NC and Martinsburg, WV.

Required - Active Secret Clearance

Perform service desk functions in a dynamic, geographically diverse environment, including restore service interruptions, escalate problems IAW approved escalation procedures, fulfill user requests, troubleshoot and fix workstations issues. Use Remedy ITSM tool suite to provide problem management and resolution,, provide input to content in SharePoint, and support "request for change" process. Candidate is responsible for account management (create new accounts, unlock/disable/enable accounts, unlock.enable client devices, de-provision accounts, Responsible to support enterprise backups, manage distribution lists, support and validate patch management, file restoration

Responsibilities

• Manage trouble tickets in Remedy
• Account management
• Permission and access management
• Provide email and mobile device support
• Support virtual desktop
• Support user transfers
• Support hardware and software configuration, operation/use and troubleshooting
• Provide Tier I/II support to users
• Provide system administration support

Qualifications

• Associates degree in technical field
• 3+ years experience in service desk
• Experience with Remedy, Windows server domain (physical and virtual), LAN/WAN and Internet systems, Office 365, Windows 10, Microsoft Office, Active Directory, file server environments, Microsoft System Center Configuration Manager (SCCM), hardware installations (workstations, peripherals and servers)
• Effective written and verbal communication
• Ability to provide professional, courteous support to customers
• Sec+ certification
• US Citizen and Secret clearance...

All your information will be kept confidential according to EEO guidelines.

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