Help Desk Support Specialist (Active Secret Clearance Required)

Latitudeinc

Arlington, VA permanent

Posted: February 26, 2026

Job Description

A rapidly growing, mission-focused federal technology contractor is seeking a Help Desk Support Specialist to support a high-visibility Department of Defense environment in Arlington, VA. This is a client-facing, hands-on desktop support role supporting end users in a secure enterprise setting. The ideal candidate is comfortable resolving technical issues in person—walking offices, cubicles, and workspaces to troubleshoot and remediate hardware and software issues. This is not a call-center-only environment.
The team is ready to hire immediately and will only consider candidates who meet the highlighted clearance and certification requirements.

Key Responsibilities :
• Provide Tier 2 walk-up desktop support to end users
• Troubleshoot and resolve PC, laptop, printer, and peripheral issues
• Install, configure, and maintain hardware and software systems
• Support operating systems, standard enterprise applications, and email accounts
• Perform moves, adds, and changes (MAC work) for IT hardware and software
• Manage and resolve service tickets within performance requirements
• Coordinate vendor or manufacturer warranty repairs when required
• Provide limited after-hours or weekend infrastructure support as needed
• Support both local and remote users in a secure networked environment
• Maintain strong customer service standards in a mission-driven setting

Required Qualifications :
• Active DoD Secret Clearance (no interim clearances)
• U.S. Citizenship (required by federal contract)
• DoD 8140 compliant certification (Security+ CE or higher) – required at start
• Experience with DoD Risk Management Framework (RMF)
• Minimum 2 years of experience (at least 1 year specialized in desktop support/field operations)
• Experience supporting Windows operating systems and enterprise environments
• Working knowledge of LAN/WAN networking fundamentals
• Strong written and verbal communication skills
• Professional, customer-facing demeanor

Education :
• Associate degree in a related technical field OR two years of additional relevant experience in lieu of degree.

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