Help Desk Support

Mindlance2

Rocklin, CA, United States contract

Posted: July 22, 2016

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Quick Summary

Provide first level support for all end-users, troubleshoot and resolve hardware, software, and voice/data communication systems issues, and follow up on tickets in a timely manner.

Required Skills

Ticketing Systems Technical Documentation Computer Proficiency Customer Service Communication Skills Multi-tasking Prioritization Time Management Flexible Hours Prior Experience

Job Description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

• Provide first level support for all end-users.

• Troubleshoot and resolve hardware, software and voice/data communication systems issues.

• Escalate calls when appropriate.

• Write concise, informative tickets.

• Follow up on all tickets in a timely manner and follow through to resolution.

SKILL SET

• Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.

• Excellent customer service, verbal and written communication skills are a must.

• The ability to multi-task, prioritize and work under pressure are required.

• Must be willing to work flexible hours when appropriate.

• Prior customer service, call center or help desk experience is required.

Thanks & Regards
Praveen K. Paila
470-202-1117

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