Help Desk Support Intern

The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the City towards a smaller jail systemwithout compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts.

DOC seeks to hire a highly skilled Helpdesk Support Intern to join the Information Technology Division. In this critical role, you will address the department's technological needs, enhance digital infrastructure, and support software development initiatives. As the primary point of contact for technical assistance throughout the agency, you will deliver exceptional IT support via phone, email, and a ticketing system, effectively resolving issues related to software, connectivity, and user accounts.

In addition to providing support, this intern will need to be able to collaborate with departmental members to utilize remote support tools and assist in managing and troubleshooting mobile devices. The ideal candidate will possess the ability to calmly handle frustrated users while demonstrating a solid understanding of basic security principles and data handling regulations. This will be essential to the success of our modernization efforts aimed at improving safety, operational efficiency, and data-driven decision-making within the agency.

Responsibilities:

- Proficiency in Active Directory for managing user accounts, groups, and permissions. - Expertise in troubleshooting and supporting Windows operating systems.

- Strong knowledge of Microsoft Office applications like Word, Excel, Outlook, and PowerPoint. - Experience with remote support tools like Remote Desktop.

- Knowledge of managing and troubleshooting mobile devices.

- Ability to calmly handle frustrated or angry users.

- Understanding of basic security principles and practices.

- Knowledge of data handling and protection regulations.

Qualifications:
- Currently pursuing a degree in Information Technology, Computer Science, or a related field.
- Familiarity with desktop support practices and principles.
- Basic understanding of Windows operating systems and applications.
- Strong problem-solving skills and analytical thinking.
- Excellent communication skills and a commitment to providing outstanding customer service.
- Ability to work independently and as part of a team in a fast-paced environment.

SUMMER COLLEGE INTERN - 10234

As of June of the Program year the prospective intern must be a student matriculated in a college or be a recent college graduate (winter/spring term of the Program year).
NOTE: Appointment to this title is only valid for the duration of the Program, June - August each year.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.