Help Desk Support I

AskITConsulting

Denver, CO, United States permanent

Posted: March 22, 2017

Quick Summary

Help Desk Support I is a Help Desk Support I position that requires a strong technical support role. The ideal candidate should have excellent communication skills and be able to troubleshoot technical issues. The role involves providing technical support to end users, responding to phone calls, emails, and personnel requests.

Job Description

Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients.

Position: Help Desk Support I

Client: OIT

Location: Denver, Colorado 8020

REQ ID: RQS2017-7111

Duration: 2 + Months

Complete Description: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Qualifications:

The Service Desk is responsible for Tier I support. The temporary positions include Tier 1 as well as answering all incoming calls to the Service Desk. Due to the importance and high visibility of this position, it is expected that a person coming in to the Service Desk have basic troubleshooting skills of computer systems and software, customer service skills and knowledge of answering phones in a call center environment.

Thanks and Regards,

Jane Morgan

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