Help Desk Support

VTechSolution1

Denver, CO, United States permanent

Posted: July 28, 2017

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Quick Summary

Help Desk Support I

Required Skills

Customer Service Technical Support Problem Solving Documentation Communication Time Management Attention to Detail Knowledge of IT Concepts Follow Instructions

Job Description

Job Title: Help Desk Support I

Location: 601 East 18th Avenue Suite 150 Denver, CO

Duration: 9+ Months

Complete Description:

Description:

· Please see updated statement of work in the attachment section:

· Provides support to end users on a variety of issues.

· Identifies, researches, and resolves technical problems.

· Responds to telephone calls, email and personnel requests for technical support.

· Documents, tracks and monitors the problem to ensure a timely resolution.

· May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area.

· Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

· Relies on instructions and pre-established guidelines to perform the functions of the job.

· Primary job functions do not typically require exercising independent judgment.

All your information will be kept confidential according to EEO guidelines.

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