Help Desk Support

InfojiniInc1

Dallas, TX, United States contract

Posted: March 21, 2017

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Quick Summary

Help Desk Support is a critical role that requires a strong technical foundation, excellent communication skills, and the ability to troubleshoot and resolve complex technical issues. The ideal candidate will have experience in IT support, customer service, and technical troubleshooting. The successful candidate will be able to work effectively in a fast-paced environment and provide top-notch customer service to end-users.

Required Skills

Help Desk Support Service Monitoring Active Directory Data Backup Desktop Management Resolve Emergencies Customer Service Remote Installation Ticket Management Problem-Solving Electromechanical Maintenance

Job Description

● Service performance and availability monitoring
● Active Directory account creation
● Data backup and
● Desktop software installs
● Emergency notifications and escalations
● Troubleshoots end-user hardware and software related issues
● Provides superior customer service
● Remote Desktop Support.
● Answer Service Desk/Help Desk calls
● Working service tickets
● Other Technical duties as assigned

Skills/Experience:

Demonstrated Problem-Solving and solution development skills and the ability to explain problems and propose solutions with rationale to management
Strong electro-mechanical aptitude
Experience using logic and methods to solve difficult problems with effective solutions
Experience finding hidden problems
A+
MCP or MCAS or MOS certification
Strong at honest analysis, and finding hidden answers to problems.
Strong customer service communication skills

Preferences:

ITIL

All your information will be kept confidential according to EEO guidelines.

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