Help Desk Support

AskITConsulting

Atlanta, GA, United States contract

Posted: April 14, 2017

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Quick Summary

Help Desk Support is responsible for providing technical support to end users, resolving technical issues, and documenting and tracking problems to ensure timely resolution.

Required Skills

IT Computer Hardware Software Support Problem Solving Communication Documentation Knowledge of IT Concepts Supervision

Job Description

Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive, innovative and successful companies.

Complete Description: Provides computer hardware and software support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and/or 0-5 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within the IT field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Knowledge of Ghost Imaging software will be a plus

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