Help Desk Support

Collabera2

Ann Arbor, MI, United States permanent

Posted: August 31, 2015

Job Description

About Collabera:

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Duration: 4 Months

• Provide exemplary client support and technical issue resolution via phone and email.

• Provide exemplary client support and technical issue resolution via email as needed

• Maintain strong knowledge on supported products

• Meet performance objectives in call quality, customer satisfaction surveys, and call handling

• Provide timely follow up on outstanding client issues

• Effectively communicate and interact with staff assigned to assist in resolving client issues

• Facilitate general web-based sessions to aid new customers in implementing CS software

• Assist with Customer Service queues and Service Reception as needed

• Strong call handling soft skills

• Strong software and hardware troubleshooting skills

• Ability to self manage and work as a contributing member of a team

• Ability to stay motivated in a fast paced, high pressure environment

• Strong research and problem solving skills

• Ability to quickly learn and master technical or complex information

Additional Job Requirements

• 1 Year of customer service experience required

• Associates or bachelor’s degree a plus

• Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must.

To schedule an interview, please contact;

Rakhi Sharma

973 475 7417

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