Help Desk Specialist (Secret Cleared)

Latitudeinc

Arlington, VA permanent

Posted: February 23, 2026

Job Description

Position Summary:

We are seeking a motivated and customer-focused Help Desk Specialist with 2+ years of experience providing technical support in a fast-paced environment. The ideal candidate will be responsible for diagnosing and resolving hardware and software issues related to PCs, laptops, printers, and peripheral devices. This role requires strong troubleshooting skills, excellent communication abilities, and a commitment to delivering high-quality customer service.

Active Secret clearance or higher required.

Active Security+ required.

Responsibilities::
• Provide Tier I/II technical support for end users via phone, email, remote tools, and in person
• Troubleshoot and resolve hardware issues including desktops, laptops, printers, scanners, and peripheral devices
• Diagnose and support software issues including operating systems, Microsoft Office applications, and common business applications
• Install, configure, and maintain Windows operating systems and standard business software
• Set up, deploy, and image new workstations and laptops
• Configure and troubleshoot network connectivity issues (LAN/Wi-Fi/VPN)
• Support and maintain printers, including driver installation, connectivity troubleshooting, and basic hardware maintenance
• Manage user accounts in Active Directory (password resets, account unlocks, group permissions)
• Document incidents, resolutions, and technical procedures in the ticketing system
• Escalate complex technical issues to senior IT staff when necessary
• Maintain IT asset inventory and ensure equipment is properly tracked
• Assist with onboarding and offboarding processes, including system access and hardware provisioning

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