Help Desk Specialist - Plovdiv based

About Us

Global Tech Markets’ mission is to help organizations grow, evolve, and thrive. By integrating modern technology with the best people, we drive businesses forward in sustainable and smart ways. We do this by offering a range of specialist services, from which our partners can pick and choose depending on their needs.

Our range of expert services have been crafted to help businesses modernize and thrive at any point in their journey. Whether they’re just starting out and need a hand, or have a huge project in the pipeline, we’re here to guide them and do the heavy lifting where needed. Our range of services includes support, sales, VIP, CRM, Payments, Payouts, Anti-fraud, Risk Management, and more.

Our values center on providing our assistance in a friendly and human fashion, cutting out the corporate tape to deliver a practical and holistic service. We build trust, and value long-term partnerships that allow our customers, and our team to grow together.

For our office in Plovdiv, we are looking for a Help Desk Specialist to support existing infrastructure, make configuration or changes on servers or network, and provide technical support.

Responsibilities:

Diagnosing and resolving hardware, software, and network issues.

Setting up new hardware and software systems.

Providing solutions for users.

Creating, modifying, and deleting user accounts.

Managing passwords and access permissions.

Performing regular maintenance tasks such as backups and updates.

Documenting issues and resolutions for future reference.

Escalating complex or unresolved issues to higher-level support or specialized teams.

Educating users on security best practices.

Requirements:

Excellent spoken and written English;

Proficiency in Windows, macOS, Linux, or other operating systems commonly used in the organization.

Basic knowledge of networking concepts (e.g., TCP/IP, DNS, DHCP).

Familiarity with helpdesk ticketing systems (e.g., ITSM, ServiceNow, Zendesk). 

Ability to diagnose and resolve issues with desktops, laptops, printers, and other peripherals. 

Strong communication skills, both verbal and written. 

Analytical thinking to identify root causes of problems.

Ability to work in a team environment, sharing knowledge and assisting colleagues when needed.

An associate or bachelor’s degree in information technology, Computer Science, or a related field is often preferred, though not always required.

Previous experience in a help desk or technical support role is a plus.

Our reward to you:

Competitive remuneration package and social benefits;

Food vouchers;

Prestige health insurance coverage;

Birthday gift vouchers and Newborn bonus;

Free snacks and beverages in the office and Happy Hour on Fridays;

Discount on Multisport or CooFit card;

Friendly environment with colleagues ready to share their experience;

Workflow helping you to learn new things all the time;

Team-building events and activities;

Great location in Plovdiv – Office Park Plovdiv, bul. Svoboda 65.

If you are interested, please send us CV in English.

All applications will be treated in the strictest confidentiality and only the approved candidates will be invited for an interview!