Help Desk Specialist- Part Time

About At-Bay

At-Bay is an insurance company built by cybersecurity experts, leveraging technology and security expertise to better understand digital risks and build better insurance products and services. We help clients through insurance products, security guidance, and active risk management. At-Bay has raised nearly $300MM in funding from top investors including Icon Ventures, LightSpeed Venture Partners, M-12 (Microsoft), Khosla Ventures, and MunichRe. We are distributed globally with hubs in San Francisco, New York City, Atlanta, and Tel Aviv.

Description

We're looking for a part-time Help Desk Specialist to provide first-line technical support and help ensure smooth day-to-day IT operations. You'll handle user issues, troubleshoot hardware and software problems, and support technical onboarding and offboarding- including account setup and access provisioning.

This is a great opportunity for someone early in their IT career to gain hands-on experience in a security-conscious, fast-moving environment.

This is an office-based role, 3 days a week (60%)- Sunday/Monday, Tuesday, and Thursday.

What You'll Do

• Provide first-line IT support to employees locally and remotely

• Troubleshoot issues with hardware, SaaS tools, software, network, and VPN

• Set up and maintain employee devices and accounts using MDM and IDP tools

• Manage onboarding and offboarding processes, including conducting orientation sessions

• Maintain and support meeting room technology (displays, cameras, microphones)

• Track IT assets and manage inventory

• Maintain documentation and propose process improvements

• Support light IT initiatives in spare time- such as user access reviews, policy updates, and process improvements

What We're Looking For

• 0–2 years of experience in end-user IT support, in-person (on-site)

• Hands-on experience (or strong familiarity) with: Okta, Google Workspace, Office 365, Zoom, Slack, and other cloud-based tools

• Basic understanding of IDP, Active Directory, and MDM services

• Understanding of macOS and Windows operating systems

• Excellent communication and customer service skills in both English and Hebrew

• Strong proficiency in Microsoft Excel is a significant advantage

• Detail-oriented, reliable, and comfortable working independently

Nice to Have

• Experience with audio/visual hardware

What You'll Get

• Competitive hourly rate

• A strong emphasis on work-life balance — part-time, office-based schedule with fixed days and hours

• Beautiful offices in the heart of Tel Aviv, near the train station and main bus stops

• Passionate, smart, and fun people to work with

• Mentorship from experienced IT and security professionals

• You will never lack a challenge — we are a unique blend of a fast-growing tech startup, an international firm, and an insurance company

At-Bay is an equal opportunity employer and welcomes applicants from all backgrounds.